Edwin from Cerritos Service Center. Excellent Customer Service. 5 Stars. He went above and beyond.
7/27/2021
Steve/Bonni V. VERIFIED CUSTOMER
Thanks for the loaner
7/27/2021
Elvia V. VERIFIED CUSTOMER
Arcee was great
7/27/2021
Lakesha W. VERIFIED CUSTOMER
I received the best customer service at Infiniti dealership on my last visit. Edwin at Cerritos Infiniti was my assigned service representative and he is awesome. First off I was greeted by everyone that assisted me. Edwin even remembered me from my last service. He was friendly, great customer service and communication was amazing. He kept me abreast of the stays if my vehicle and ensured all my needs and questions were answered. He resolved a problem I had by taking the iniative to speak with his manager. I appreciate the great customer service from Edwin. My experience keeps me coming to Cerritos Infiniti.
7/26/2021
Nancy R. VERIFIED CUSTOMER
Thank you to Edwin and Isaac. I always know my car is in good hands when I bring it for service. I have owned Infinitis since 2003 and Marcy was my go to person. Service staff has always been terrific and I could not ask for a better group. Thank you always for great service.
7/25/2021
Hattie S. VERIFIED CUSTOMER
Arcee is very professional and personal attention to my car.
I would recommend him to my friends who has Infiniti.
7/25/2021
Kimberly M. VERIFIED CUSTOMER
Arcee was amazing
7/25/2021
Charnette F. VERIFIED CUSTOMER
All was good. Thanks!
7/24/2021
Leticia B. VERIFIED CUSTOMER
Arcee has great customer service skills. He listens to my concerns regarding my vehicle & takes his time to explains the details pertaining to the services for my vehicle. I always have a positive experience when working with Arcee. I have not had the same experience with other technicians at Infiniti.
7/24/2021
Joseph P. VERIFIED CUSTOMER
John was great and made the process easy. He explained what was being done and the cost. He asked me if I had any questions a few times, and was very customer service oriented. I will come back for future service.
7/24/2021
Maynor M. VERIFIED CUSTOMER
I got nothing but great comments regarding my last visit!
7/24/2021
Kaleisha S. VERIFIED CUSTOMER
John Yarber is quite frankly one of the main reasons I am still bringing my cars there.
7/24/2021
Stephanie Z. VERIFIED CUSTOMER
John Yarber. Was such a gentleman I’ve been dealing with stomach issues and he was patient and courteous. I came in very rude and he handed his self like a gentleman. Very professional.
7/23/2021
Tonae W. VERIFIED CUSTOMER
Edwin is the best ever! He is always so helpful and attentive. Couldn’t ask for better service
7/23/2021
Catherine B. VERIFIED CUSTOMER
Always excellent service, hate the phone system
7/23/2021
Alicia S. VERIFIED CUSTOMER
Excellent service
7/23/2021
Damian W. VERIFIED CUSTOMER
Johns service and professionalism is optimal!
7/23/2021
Norvelle B. VERIFIED CUSTOMER
Everything was great and the representative was awesome .
7/22/2021
Anthony M. VERIFIED CUSTOMER
Service was great only thing was I had to wait one week to get my car in for service. I didn't want to use the car incase it was something major
7/22/2021
Tracy A. VERIFIED CUSTOMER
Working car wash would have been nice. Also a notification of change of address vis text