Service advisor was not answering at all. Was not able to reach out at all after the service. It seems like to sends only an automatic message. Called multiple times but never received return calls. I waited more than a week to fill out this survey.
7/8/2021
Sergio G. VERIFIED CUSTOMER
Arcee did a great job in handling the process to have my car serviced. He explained what the service was to include. There was a nail in one of my tires and he got it taken care of. Great job. Thank you Arcee
7/8/2021
Nancy K. VERIFIED CUSTOMER
Arcee did a great job
7/8/2021
Dorothy W. VERIFIED CUSTOMER
My sensors for my tires is still not working and my battery was not returned to me as was instructed so I'm very very unhappy in
7/8/2021
Travis W. VERIFIED CUSTOMER
Service was better than expected.
7/7/2021
Robert S. VERIFIED CUSTOMER
John was very attentive
7/7/2021
Angel P. VERIFIED CUSTOMER
Ramiro was very professional and was very clear in telling us what was going on with our vehicle.
7/7/2021
Georgia P. VERIFIED CUSTOMER
I have driven Infiniti for about 15 years now. They are great cars, backed by wonderful service professionals. I would not switch.
7/7/2021
Hannah K. VERIFIED CUSTOMER
Super helpful and accommodating. Thank you Arcee!
7/7/2021
Timothy T. VERIFIED CUSTOMER
John’s service was exceptional John always goes above and beyond to ensure the service I request is completed in a timely professional manner.
7/5/2021
Alan I. VERIFIED CUSTOMER
Here’s my story.
I took my car in for normal maintenance (oil and filter change). And I asked the service rep Ramiro could they tighten the trunk latch because is was very loose and he said no problem.
Well I was notified (saying that my car was done and washed, which was not the case because they told me earlier the car wash wasn’t working) 45 minutes later that my car was done (rather then the 1-1/2 hour estimates). So I was pleased with that. When I went to pick up my vehicle and Ramiro said they did the best with tightening the latch but there was the cable in the way. So I said ok that they did the best they could. Anyway after I got home I needed to get in the trunk and i noticed the latch was still very loose. So I thought I would take a look at it myself and undid all the latches on the trunk liner (there were a lot) and when I flipped a plastic piece covering the bolts, they were easily accessed so I tightened them myself with a wrench.
So I called and talked to Ramiro about the situation, he took my number and said he would talk to the manager and tech, and no one ever called me back on it.
Unsatisfied customer
7/4/2021
Marcus M. VERIFIED CUSTOMER
Good quick service. Appreciate you Infiniti
7/4/2021
Rebecca W. VERIFIED CUSTOMER
Ok Thank you. John Yarber is great.
7/4/2021
Margarita C. VERIFIED CUSTOMER
Excellent customer service.
7/4/2021
Linda A. VERIFIED CUSTOMER
Took much longer than anticipated. 4 hours without lunch. That was biggest problem. I appreciated being informed about needed repairs and costs
7/4/2021
Wendy M. VERIFIED CUSTOMER
John Yarber delivers Extraordinary Customer Service. He is truly an amazingly and delightful person. I’ve never ever had a bad experience with John. He is always upbeat and willing to assist and help in any way that he can. John goes the Extra Extra mile. Customer Satisfaction is always John’s priority! He truly gives his Best. God Bless him for dealing with me. Thank you John Yarber!
7/4/2021
John V. VERIFIED CUSTOMER
Arcee was excellent! Polite and welcoming!
7/4/2021
Davis Y. VERIFIED CUSTOMER
Arcee is great to deal with and he's very customer-oriented. He will be my go-to advisor from now on. James, the service tech, was also knowledgeable and kept me informed. Happy that everything was covered under warranty.
7/3/2021
Erica G. VERIFIED CUSTOMER
The only thing that was wrong is I didn't get my free car wash but Edgar he's so awesome polite always giving me good customer service every time I come in and making sure my experience has always good there