No complimentary car wash…in fact, the windshield had streaks when I know I windexed the windows right before I took it in.
7/2/2021
Connie . VERIFIED CUSTOMER
Thank you for the great service!
7/1/2021
Catherine S. VERIFIED CUSTOMER
John helped over the phone when the tow truck driver couldn’t get my car into
Neutral to tow it to the dealership. Great team work with him & Armando in parts.
John also helped a lot to make sure my car was done the same day.
Follow up was also great.
7/1/2021
Mayra M. VERIFIED CUSTOMER
Ramiro was polite and very helpful. Explained everything with great detail. Very satisfied with my experience
7/1/2021
Michael S. VERIFIED CUSTOMER
The service was great, but you definitely need to improve your phone system at the dealership. It was very difficult getting a hold of the service advisor and to make appointment. Also, I was surprised your car wash was down and I picked up a dirty car.
I was very satisfied. He definitely knows his job. He could answer all my questions properly. I will be back to see John Yarber.
6/30/2021
Jimmy W. VERIFIED CUSTOMER
Welcome thanks for the good customer care.
6/30/2021
Ramon B. VERIFIED CUSTOMER
I was completely satisfied with Arcee and his professionalism. He kept me apprised throughout the process. He gets high marks.
I was disappointed to hear the car wash was not in service. It seems like since the dealership moved to this new location things are not up to the same standard.
6/30/2021
Lioeu H. VERIFIED CUSTOMER
Overly satisfied .
6/30/2021
Marla C. VERIFIED CUSTOMER
Arcee was the best!! Will recommend to everyone!!
6/30/2021
Bernadette M. VERIFIED CUSTOMER
Edwin Revas was gave me excellent Service very helpful
6/30/2021
Jonathan R. VERIFIED CUSTOMER
Great work as always! I came for a usual maintenance. Did my oil change and I had a concern about my car. It would vibrate a little when I would drive and Edwin advised me it needed a wheel balancing. I went ahead and agreed to get it fixed and it fixed much smoother. I will always trust my car here!
6/30/2021
Phyllis K. VERIFIED CUSTOMER
Edwin Rivas was very helpful and professional. Glad to see Isaac Diaz get promoted to manager.
6/29/2021
Ana H. VERIFIED CUSTOMER
He quoted me one price while the person right next to me was getting almost the same thing as me but for cheaper. He told me the wash was out of service yet i heard the other rep. Tell his customer they were going to wash his car.
6/29/2021
Kim B. VERIFIED CUSTOMER
Edwin, my Cerritos Infiniti service representative is technical proficient with excellent communication skills. He addressed all of my concerns regarding immediate repairs, future maintenance, and performance issues that may impact my driving experience. I feel so at ease leaving my car with Norm Reeves Cerritos Infiniti. Thank you Edwin.
6/28/2021
Paulino B. VERIFIED CUSTOMER
Thanks Edwin!!!
6/28/2021
Maynor M. VERIFIED CUSTOMER
Edwin in service made sure all repairs were done right the first time. He sure took care of us!