John was very professional and helpful with my service visit. John went out of the way to make sure I was taken care of.
6/20/2021
Shari S. VERIFIED CUSTOMER
Please update your service center and waiting area.it is not representative,of your high end product.
6/20/2021
Dannielle C. VERIFIED CUSTOMER
Great customer service.
6/20/2021
Davon V. VERIFIED CUSTOMER
John Yarber is a great service advisor. I appreciate his honesty and open opinions as it concerns my vehicle. He is fantastic and John is the ONLY reason I bring my vehicle to Cerritos Infiniti. Thank you John.
The only concern I have is with the service technician(s). I got home and looked under my hood to find a clip and the cap to my washer fluid reservoir missing. To me, this is only done by rushing and the tech being concerned with quantity vs. quality care.
When I bring my vehicle to the dealer, I expect the utmost attention and care for my vehicle. I consider the dealer’s service department as the experts— those that should know everything about maintaining my Infiniti vehicle.
6/19/2021
Kenji O. VERIFIED CUSTOMER
Arcee is the only reason we have the car serviced at Cerritos Infiniti.
6/19/2021
Augustine R. VERIFIED CUSTOMER
John always does an excellent job taking care of all my Infiniti cars and SUVs.
6/19/2021
Raymond M. VERIFIED CUSTOMER
Satisfied for the maintenance service.
6/19/2021
Karen M. VERIFIED CUSTOMER
It's nice after a long day to arrive and be greeted by Arcee. He is so friendly. He listened to my concerns if I was going to be late. He communicated by messaging me when my car was done. He also gave me instructions if I were to arrive after 6pm. I appreciate Arcee!
6/18/2021
Maria T. VERIFIED CUSTOMER
Like always very pleased with the service provided to my QX80. John Yerber was very courteous and able to get my vehicle in and out as quickly as possible. Excellent service overall.
6/18/2021
Maria And. VERIFIED CUSTOMER
John handled my requests precisely and expeditiously
6/18/2021
Iris S. VERIFIED CUSTOMER
John provided very good customer service.
6/18/2021
Phillipa H. VERIFIED CUSTOMER
John Yarber is always friendly accommodating, professional, and very knowledgable about every aspect of servicing my vehicle. 10's across the board
6/18/2021
Irene C. VERIFIED CUSTOMER
I really appreciated the fine service you provided with my car problems, I left the service department extremely satisfied. Thank ????
6/18/2021
Jazmin J. VERIFIED CUSTOMER
Great customer service, knowledgeable, professional and efficient.
6/17/2021
Jermaine S. VERIFIED CUSTOMER
Excellent customer service!
6/17/2021
Denise B. VERIFIED CUSTOMER
He’s the best, best customer service!
6/16/2021
Fernando L. VERIFIED CUSTOMER
John was very knowledgeable and diligent and helpful
6/16/2021
Kimberly W. VERIFIED CUSTOMER
After making several attempts by phone to teach the service dept associate I had to request a manager only to finally be told to bring the vehicle in by the operator who answered the phone.