I would appreciate it if I did not have my time wasted. Please do not call to inform the customer that their vehicle is ready, when it is still in the shop getting the tires rotated and still needs a car wash. I arrived about 20 minutes after receiving the call from Kevin and had to wait an additional 40 minutes for my car. Kevin said it would be an additional 15 minutes for the rotation and car wash. He then proceeded to ask if I wanted an uber home, which is already a 15 minute drive. Why would I want to waste my time going home 15 minutes and waste time and gas getting driven back to the dealership? For all of this inconvenience, I was only offered a waived fee for the $10 car wash and they did not vacuum my car. The car wasn't even dried off completely and left water marks.
1/19/2025
Javier A. VERIFIED CUSTOMER
Benito was excellent and fast. Extremely professional you guys need more Benitos
1/19/2025
Brian B. VERIFIED CUSTOMER
Took a hour to get a oil change not good
1/19/2025
Elliat Evans. VERIFIED CUSTOMER
Everyone is always very nice and they get the job done in a timely manner. I always have a great experience with Norm Reeves Honda service department.
1/18/2025
Miguel P. VERIFIED CUSTOMER
Always great help working with Benito Torres.
1/18/2025
Norma M. VERIFIED CUSTOMER
I had made an appointment with Linda at the number listed for your dealership, however I was nowhere to be found… I am not sure where she booked my safety recall appointment, but Christian assured me there wouldn’t be a problem and took care of everything.. he was personable, knowledgeable and kind… Thank you!
1/18/2025
John C. VERIFIED CUSTOMER
Appreciate the team working with the district manager to obtain “goodwill” to cover a majority of the cost of the new fuel pump. This level of customer service will keep us coming back for future maintenance.
1/18/2025
George C. VERIFIED CUSTOMER
The service was good and fast
1/18/2025
Hyun Bin. VERIFIED CUSTOMER
Thank you, I had a great experience today.
1/18/2025
Colin H. VERIFIED CUSTOMER
Benito is very informative and provides all pertinent information regarding areas of all of our family cars that we take into him for service. His approach with my family and I and I assume with all his clients is the upmost professional and honest which I feel is rare today. It is due to Benito and the trust we have in him that has kept us continuing to bring our cars to be serviced at Norm Reeves of Huntington Beach. Our family feels very fortunate to have Benito as our service representative!
1/18/2025
Kristin J. VERIFIED CUSTOMER
Benito Torres was very helpful in explaining the service and recall service process, how long it would take, arranging for my courtesy return home and directing me to where I could buy new key batteries.. He helped make my civic service appointment a success.
1/18/2025
Ana Luiza. VERIFIED CUSTOMER
Awesome job! Tony made everything easy and convenient
1/18/2025
Jeannie T. VERIFIED CUSTOMER
The service was quick and Ivette made the whole recall fuel appointment smooth. Thank you.
1/18/2025
Luis M. VERIFIED CUSTOMER
Excellent service
1/18/2025
Adrienne J. VERIFIED CUSTOMER
As usual, Benito took good care of my Honda maintenance needs. Thank you.
1/17/2025
Barbara B. VERIFIED CUSTOMER
Edward was professional and knowledgeable. He was confident and assuring. We would choose Edward again when we return again for further servicing.
1/17/2025
Natalie B. VERIFIED CUSTOMER
Benito's customer service was over the top AMAZING. He was welcoming, friendly and made sure to go over everything that was being done with my vehicle. He also checked prior services that I had done on my vehicle just to ensure that there wasn't anything else that needed to be done. I love Norm Reeves Honda Huntington Beach, and won't take my 2017 Honda CR-V anywhere else. Thank you, Benito!
1/17/2025
Katie L. VERIFIED CUSTOMER
I’m always happy with the customer service I receive from Benito. I’ve been going to him for years and will only trust him for all my car needs. I trust his expertise and his honesty. Whatever he recommends for any upcoming visits, I always do. My cars are always running great.
1/17/2025
Loretta P. VERIFIED CUSTOMER
Benito always does a great job with recommendations and keeping me informed. All staff is polite and helpful.