John was very friendly, attentive and ensured my vehicle was well taken care of work was done quickly
10/16/2021
Quyen P. VERIFIED CUSTOMER
Great service as always! Thank you!
10/16/2021
Sheila G. VERIFIED CUSTOMER
I didn’t sense much awareness in creating a covid safe environment. No antibacterial dispenser at any of the service manager desk. Use of used pens. Antibacterial well dispensers empty.
Didn’t sense the service personnel working my repair was very knowledgeable in the vehicle he was quoting repair prices for. Had to ask coworker at another station.
10/16/2021
Yvette S. VERIFIED CUSTOMER
Not being familiar with the car, I appreciated Tony going over the service history with me, to make sure everything was up to date. I inquired about another repair & you had the part in stock. The repair was completed sooner than expected & Tony arranged the shuttle serve for me.
10/16/2021
Robert S. VERIFIED CUSTOMER
Good service advisor. Honest operation
10/16/2021
Martha S. VERIFIED CUSTOMER
John was really great and speedy.
10/16/2021
Nataly M. VERIFIED CUSTOMER
Great Customer Service
10/16/2021
Brian F. VERIFIED CUSTOMER
Benito was most helpful during the service and was responsive after the service when I had some follow up questions about the Bluetooth in my vehicle. Will continue to come back for service in the future
10/15/2021
David T. VERIFIED CUSTOMER
Benito is the best ever!!!
10/15/2021
Yvette D. VERIFIED CUSTOMER
I almost didn’t go back to Norm Reeves Honda in Huntington Beach because last time I waited for 12 minutes for someone to approach my car in the express lane and I was the only car there. I went back this time because it is close to my house and am so glad I did. Benito was awesome in quickly helping me, keeping me updated and super friendly.
Benito - thank you and make sure they reward you because you deserve it!
10/15/2021
Michael C. VERIFIED CUSTOMER
Benito is the absolute best service advisor at the company. He's the only reason that I come back.
10/15/2021
Sakuntala D. VERIFIED CUSTOMER
She was amazing!
10/15/2021
Allison D. VERIFIED CUSTOMER
Jacob was extremely knowledgeable and informative. I will be calling him again for my service
10/15/2021
Nancy R. VERIFIED CUSTOMER
Asked for Benito as Benito has been my Advisor for years! I had not been in for 5 years as have moved out-of-state but still have 1998 Accord in HB! As usual Benito was outstanding in explaining work needed and cost. You are lucky to have Benito on your Service Team!
10/15/2021
Dwight B. VERIFIED CUSTOMER
There were several items flagged for future action. A recommendation for when those items should be taken care of would be helpful, along with cost estimate. Thank you!
10/15/2021
Renee T. VERIFIED CUSTOMER
I am very pleased with the work done today. Thank you
10/15/2021
Mary-Alice S. VERIFIED CUSTOMER
I appreciated his keeping me informed as to the progress of attaining the necessary parts. He also made sure I had prompt transportation home and to pick up vehicle upon completion of the work.
10/15/2021
George L. VERIFIED CUSTOMER
Good service
10/14/2021
Janice M. VERIFIED CUSTOMER
Benito was very professional and pleasant.
10/14/2021
Blanca S. VERIFIED CUSTOMER
Sinceramente el trabajo no se realizó de la mejor manera, tengo fotografías de las partes en las que se hizo mal el trabajo. No quedé completamente satisfecha.