I dropped my car off on Saturday and was told by Tony Logos that I could pick my car up on Sunday because the car would not be ready until around 5min Saturday. So, I came to pick up my car on Sunday and was told by one of the sales associates that his boss said I can’t pick up my car because they are resurfacing the lot and I would need to come back tomorrow. I said that I work on Monday and I need my car. One of the other sales associates came over and only further escalated the situation and gave me additional aggravation that I didn’t need. After finally finally giving me my keys, additional members of the sales team made fun of me for driving out of the lot and told me to “just leave”. I will never feel comfortable doing business at Norm Reeves Huntington Beach again. The sales department needs serious training in customer service. I purchased two cars at this location and have had my cars in service countless times. Norm Reeves Honda Huntington Beach will get their wish. I will leave and take my money somewhere else.
10/7/2021
James R. VERIFIED CUSTOMER
Benito is extremely knowledgeable, trustworthy, dependable & works well with the customer to solve problems in a timely manner. Because of Benito our family has five cars serviced at your agency. Thank you b
10/7/2021
Lawrence J. VERIFIED CUSTOMER
My 2019 Accord Hybrid was leased in September 2019, and included your Sentry Service, worth $600. After 2 years, and barely 13,500 miles on the clock, I brought the car in to have a tire repaired. It was a nail, but per your service writer the location prevented the tire being patched. New tire is $258, of which I need to pay $108 because the Sentry Service Policy only covers $150. Not happy. Sorry I paid the $600. Won’t do it again.
10/7/2021
Annie L. VERIFIED CUSTOMER
I really enjoy the great customer service! Lilia is always top notch! She is very good at what she does and makes the experience so pleasurable!
10/7/2021
Rafael . VERIFIED CUSTOMER
Benito was great! He went beyond his efforts to assist me. He took care of me like if I was a family member. Will keep coming here for all my services and car needs. Thanks a lot.
10/7/2021
Rasna B. VERIFIED CUSTOMER
Give this lady a raise she is awesome ! Great attitude and employees like her dot. Come around to often!
10/7/2021
Lam-Son V. VERIFIED CUSTOMER
Appreciated vehicle was ready at the promised time
10/7/2021
Betty W. VERIFIED CUSTOMER
Benito very knowledgeable with Excellent service & big smile. Thanks for taking great care of my car.
10/7/2021
Constance G. VERIFIED CUSTOMER
Benito listens and instantly knows what to do. He is a true professional providing me with excellent service.
10/7/2021
Rodney Y. VERIFIED CUSTOMER
Great service like always
10/7/2021
Shiyee W. VERIFIED CUSTOMER
Great service, polite and friendly conversation going over the service.
10/7/2021
Mamdouh N. VERIFIED CUSTOMER
Benito is outstanding!
10/6/2021
Nelson R. VERIFIED CUSTOMER
John is always courteous and professional.
10/6/2021
Fermin &. VERIFIED CUSTOMER
Viviane Saez is professional and helped us with courtesy. We will surely comeback and make an appointment with her when we need another service for our car.
10/6/2021
Joel G. VERIFIED CUSTOMER
Tony was awesome and helped me fulfill the needs for my car. Thanks Tony!
10/6/2021
Luis L. VERIFIED CUSTOMER
He was just the Sweetest guy ever
10/6/2021
Fernando L. VERIFIED CUSTOMER
Love the friendliness that John had. And the attention given was outstanding
10/6/2021
Oliva G. VERIFIED CUSTOMER
Muy buen servicio y atención departe de Lili
10/6/2021
Roger L. VERIFIED CUSTOMER
Friendly, fast service. Accurate diagnosis and fixes. Not as expensive as I thought.