Norm Reeves Honda is very impressive, courteous and proffessional. With that said, I live much closer to honda world acompletely opposite dealor that i will never go again. Thank you for being yourselves and i will see you again.
Ann Hill
9/28/2021
George O. VERIFIED CUSTOMER
The service is exceptional, tanks to Ivette,my car always go to NRHB !!! She is a professional girl and all the time I walk out happy and satisfied with the service I get all the time.
9/28/2021
Michael H. VERIFIED CUSTOMER
Your mechanics stepped all over my seats and left footprints all over the alcantara material. Extremely disappointed in the level of professionalism.
9/28/2021
Suzanne P. VERIFIED CUSTOMER
She is always helpful & I trust her when she tells me I need something done.
9/28/2021
Carrie S. VERIFIED CUSTOMER
ViVi is always outstanding. She is kind, patient, knowledgable! She treats all of her customers with respect, and she is the epitome of professionalism.
9/28/2021
Fery S. VERIFIED CUSTOMER
She is excellent
9/28/2021
Gary W. VERIFIED CUSTOMER
Ivette is a great team player. Was terrific in customer service.
9/28/2021
Luis V. VERIFIED CUSTOMER
Benito is the best Service Manager I’ve ever worked with. I drive passed the Cerritos Norm Reeves because he’s worth his weight in gold. I’m extremely satisfied with his great work!
9/28/2021
Rachelle E. VERIFIED CUSTOMER
Your online text system is off. I literally got a text this morning saying my car is done, but picked my car up two days ago. You need to adjust your system.
9/28/2021
Monet B. VERIFIED CUSTOMER
Tony was friendly and the service was completed early as promised.
9/28/2021
Jesse M. VERIFIED CUSTOMER
Viviana is great and the service went above and beyond my expectations
9/28/2021
Phukhanh V. VERIFIED CUSTOMER
Benito is the best of the best. Nothing else to say about him.
9/28/2021
Nicholo C. VERIFIED CUSTOMER
Friendly Tony, he explained what should be done to my Odessey, service was done as promised.
9/28/2021
Cheryl L. VERIFIED CUSTOMER
Having your customers sit right next to each other during the negotiations of the lease is not a good option. Especially discussing personal and financial information. This should be in a more private area
9/28/2021
Marion A. VERIFIED CUSTOMER
Yes
9/28/2021
Robert D. VERIFIED CUSTOMER
This was a better experience than I was expected. All my maintenance was completed and also adjusted rear door seals. The job was done one hour before promised.
9/28/2021
Tiffany P. VERIFIED CUSTOMER
Lilia Cielo is great! She always does a great job checking my service history with any maintenance before each service appointment. Communicates time frame and cost so I’m prepare. Always so friendly and helpful. Thank you Lilia!
9/28/2021
Carolyn B. VERIFIED CUSTOMER
Fantastic service as always. Lilia was exceptionally friendly, helpful, and efficient. She was an absolute pleasure to work with and her service exceeded my expectations.
9/28/2021
Omar L. VERIFIED CUSTOMER
Excellent service, because of Benito I will continue to return.
9/27/2021
Tonya K. VERIFIED CUSTOMER
Tony Lagos is an asset to Norm Reeves HB. My car needed to be towed to your business and he offered to stay late and be there when the tow truck dropped off my car (just a little after 6 pm, your closing time). I told him to please not wait and go home as he worked all day and nobody likes staying after hours. He called me first thing in the morning after he assessed my car and was honest with the repairs that were necessary. I appreciated him not trying to up sell me on the repairs that weren’t really necessary at this very moment. He did suggest other maintenance that should be done in the future. He relieved my anxiety and developed my trust in your dealerships service department. Congratulations, you just got a new service customer. I will be having all my maintenance and repairs done at your dealership and Tony is my new go to guy. I will recommend him to my friends and colleagues who also own s Honda. Thank you Tony! You are the best!