John Le always ensures we have a great customer service experience. He’s the best!
9/4/2021
Karina O. VERIFIED CUSTOMER
I came in for an appointment I had scheduled over the phone. Although when Lilia looked me up in the system, it didn’t show me as scheduled she was still able to put me in and luckily found the parts that I had already ordered for the service. She was helpful and efficient. I received notification of when my car was ready and my ride from and to the dealership was taken care of. Overall a great experience.
9/4/2021
Vy N. VERIFIED CUSTOMER
Good service, nice persons
Explain clearly
9/4/2021
Natasha R. VERIFIED CUSTOMER
Benito delivered A++ service and was a pleasure to visit with.
9/4/2021
Jon W. VERIFIED CUSTOMER
Jacob was very professional and friendly.
9/4/2021
Alexandra Q. VERIFIED CUSTOMER
Ivette was amazing. She was so helpful and made this process easy.
9/4/2021
Ahmad G. VERIFIED CUSTOMER
I will give you five stars
9/3/2021
Julia Or. VERIFIED CUSTOMER
Me and my family always go to Benito! He provides great service and is always friendly
9/3/2021
Duc P. VERIFIED CUSTOMER
Viviana Saenz gave me good information about my car services. She's very good.
9/3/2021
Howard F. VERIFIED CUSTOMER
Thank-you Benito for taking such good care of me over the years.
9/3/2021
Christy L. VERIFIED CUSTOMER
Jacob was superb in handling my Honda maintenance today! Thanks for a job well done!
9/3/2021
Frank A. VERIFIED CUSTOMER
Courteous and professional. Provided updates as needed. Overall friendly staff.
Thank you for such a positive experience. Will definitely return to HB Norm Reeves for future service.
9/3/2021
Cecilia L. VERIFIED CUSTOMER
Thank you
9/3/2021
Patricia E. VERIFIED CUSTOMER
Always great!
9/2/2021
Samantha D. VERIFIED CUSTOMER
The whole point of this service was to fix my AC and it wasn’t even looked at…
I ordered a repair because my air conditioner was not working. The day before my service I added on an oil change. When I got to the dealership, Jacob discussed the process for the AC repair and if it was the condenser, it would be covered under warranty, but if it was something else, it wouldn’t be. Jacob later called me to pick up my car, which I did and on the way home found that my AC wasn’t working. It’s not even on the paperwork. I just called to inquire about it and it looks like it wasn’t even looked at. I am incredibly disappointed because I needed my AC fixed before this weekend and took time out of my work day. Now I have to come back, which I’m not going to be able to for another week.
9/2/2021
Carol S. VERIFIED CUSTOMER
Very friendly and competent service. Thank you ????
9/2/2021
Emelia A. VERIFIED CUSTOMER
Viviana was amazing!!!! Kept us updated on all things regarding our call.. I live the txt updates and she was just over all amazing.
9/2/2021
Brenda H. VERIFIED CUSTOMER
The car was delivered back to me clean and on time. Thanks Benito!!
9/2/2021
William P. VERIFIED CUSTOMER
Great job and service with John
9/2/2021
Damodaran S. VERIFIED CUSTOMER
Thanks for taking care of vehicle maintenance in a timely manner.