Mr Le was very friendly and helpful. The rep working in the parts department never stopped talking to greet me or ask if I needed anything. But when two other customers (who were not African American) walked in, he was quick the greet them even before they stepped into to area. I know because I was sitting by the entrance while I waited for my car. I needed to purchase scratch paint because there’s a scratch on my front driver side. But I decided to get it elsewhere because I don’t support bigots.
7/15/2021
Cameron C. VERIFIED CUSTOMER
Great customer service from Mr. Benito Torres. He has been great for years
7/15/2021
Roxanne L. VERIFIED CUSTOMER
Lilia Cielo was very informative and friendly.
7/15/2021
Dave D. VERIFIED CUSTOMER
Everywhere you go for a oil change, you get your tires rotated for free at Honda they wanted to charge me $39 for a tire rotation which is completely outrageous. Next time I will take my Honda to my regular mechanic that does not charge for a tire rotation
7/15/2021
Iris G. VERIFIED CUSTOMER
Lilly was great. She’s very pleasant and knowledgeable. Thank you for a nice experience.
7/15/2021
David S. VERIFIED CUSTOMER
Benito did a good and thorough job!
7/15/2021
Megan G. VERIFIED CUSTOMER
I was told my phone port was probably dirty and that my aux port was totally fine. I tried to explain that it wasn’t my phone and I understood that Monday was really busy, but I sent a video in to the phone number that had been communicating with me. The video shows that it has nothing to do with my phone and that it is the port that must be damaged. I’ll honestly probably just go to a different body shop to fix it.
7/14/2021
Akira Y. VERIFIED CUSTOMER
JASON is always great with service on my car and tells us what we need to do with the car needs. Always happy with service.
7/14/2021
Jennifer R. VERIFIED CUSTOMER
The service team is great. Especially Benito and Jason.
7/14/2021
Viet T. VERIFIED CUSTOMER
Excellent customer service by John.
7/14/2021
Crystal G. VERIFIED CUSTOMER
John le did an excellent job I was 100% satisfied he answered all questions and went above and beyond
7/14/2021
Mark M. VERIFIED CUSTOMER
Courteous, professional, and knowledgeable—exactly what one looks for in a service advisor.
7/14/2021
Nancy B. VERIFIED CUSTOMER
Love my Honda. Nice to watch HGTV while waiting. Very professional. Thank you
7/14/2021
Joe F. VERIFIED CUSTOMER
John’s always friendly, Courteous and keeps me well informed on how to maintain my vehicle’s reliability. ????????
7/14/2021
Sheree K. VERIFIED CUSTOMER
Okay
7/14/2021
Marcus F. VERIFIED CUSTOMER
Always a pleasure to deal with Jason, great employee.
7/13/2021
Larry G. VERIFIED CUSTOMER
Your request for my opinion of the employee represents, to me, a lack of trust by you in your employee. When I experience this lack of trust in an employee, it frankly makes me question why I should not lack trust in your organization. Better, in my opinion, to ask my impression of the overall quality of service provided and also then providing space for the following information in this order: 1. Are there any things you particularly liked about your interaction with our organization that you'd like to share with us? 2. What one thing would you think we might improve upon to make your interaction with us better? (Then believe me, if I want to judge your employee as part of my response, you will be the first to know. Holding your employees' feet to the fire as you're currently doing is not very impressive. It's like something you pulled out of a call center manual on how to track every second the employee is on a call instead of going to the restroom. No bueno!
- Larry G
7/13/2021
Kelly W. VERIFIED CUSTOMER
My car was serviced quickly and Jacob was great at communicating what needed to be fixed and when my car was ready.
7/13/2021
Mark A. VERIFIED CUSTOMER
Lillia was very helpful and service was completed as promised