My service tech
Justin or Jordan ???
Was very accommodating
7/4/2021
Alfred B. VERIFIED CUSTOMER
She's very helpful, professional, knowledgeable and always remind you which are important priorities that needed service in your car.
7/4/2021
Frederic P. VERIFIED CUSTOMER
Ivette Is always super professional fast and accurate it is always a pleasure to have her as my service witer ..thank you Ivette!!
7/4/2021
Daniel K. VERIFIED CUSTOMER
Everything handled professionally.
7/4/2021
Douglas S. VERIFIED CUSTOMER
Very polite and professional
7/4/2021
Mark B. VERIFIED CUSTOMER
Jason Wu was excellent. He listened and provided great service
7/3/2021
Dave T. VERIFIED CUSTOMER
Very efficient, no nonsense, let’s get this done. I was impressed.
7/3/2021
Joy L. VERIFIED CUSTOMER
Jacob was perfect. Professional. Attentive. Pleasant
7/3/2021
Carolyn N. VERIFIED CUSTOMER
Great timely service. Thanks
7/3/2021
Lee G. VERIFIED CUSTOMER
John Le took care of my two issues without any issues. He called to keep me updated on the progress and let me know as soon as it was ready. It was outstanding customer service.
7/3/2021
Anis J. VERIFIED CUSTOMER
Jason Ung 101/100
Excellent service
7/3/2021
Frank T. VERIFIED CUSTOMER
Excellent service
7/3/2021
Larry G. VERIFIED CUSTOMER
I'm the wrong person to ask.Customer service surveys like this which inquire about the person rather than the activity alone, in the view of the employee, is micromanagement at best and snooping over one's shoulder, at worst. Yes, the question was about satisfaction alone, and yet the employee was identified, implying that she is not trusted.
Much better, in my view, would be to ask if there is anything you can do to further identify and assist me with my transportation needs. Then if I have a complaint about your very professional and helpful employee or anything about your company and its products and services, then I'll let you know.
7/3/2021
Dina Marie. VERIFIED CUSTOMER
Ivette was fine. While I did feel she shrugged off my inquiries about known battery defects with my year make and model car, she was professional and got the job done. My biggest complaint is I was told there was absolutely nothing wrong with my car aside from the fact that it needed the 30k maintenance and my battery (which was replaced by AAA last year) was leaking acid into my car and I needed to contact them to get a new one. I called AAA out who tested the battery and sprayed a substance on it to check for the acid leak. My battery is good and not leaking any acid as your technician indicated. I witnessed the testing personally. Per AAA, the only problem with the battery was the terminal was loose which he said should have been fixed by the dealership during maintenance. The tech also showed me a loose part in front of my battery that was missing bolts. Why wouldn't that have been addressed or fixed during my visit? Shamefull!
7/3/2021
Julie F. VERIFIED CUSTOMER
Thank you for the car wash!
7/3/2021
Frederic P. VERIFIED CUSTOMER
It was fast accurate professional thanks ????????
7/2/2021
Dung N. VERIFIED CUSTOMER
Great service
7/2/2021
Nathaniel I. VERIFIED CUSTOMER
Jacob is really THAT GUY ! Extremely charismatic, keeps you informed on when your car will be done , keeps you update to date with any information regarding your visit to this location. I plan on coming back more and more.
7/2/2021
Helen R. VERIFIED CUSTOMER
Polite , friendly and able to answer any of our questions. Our car was ready when the said it would be. Very pleased with service
7/2/2021
Khanh P. VERIFIED CUSTOMER
Mr Benito Torres went above and beyond for me. I went in for an oil change and mentioned I was heading on a road trip. While I was waiting he came to tell me something related to my AC was cracked. I thought he was trying to tell me about a service I didn't need since I'm a girl. Turns out he was looking out for me AND he checked it was under warranty so it wouldn't cost me anything. He checked all things related to my AC without me even asking, just to make sure I'd be comfortable and cool during my long drive. As a female at a car dealership, I felt taken care of, not taken advantage of. Thank you Mr Torres!! I live far but I'll definitely be back for any of my Honda needs!