Hello. First off, it is no fault of the employees. This is a direct complaint to the website. They set up an appointment with a lady that was apparently out of the office. I did not get helped until 30 minutes after the set up appointment time. Another thing is I asked for the cars hvac to be looked at, but the lady who helped me, lilia, told me that I said coolant instead of refrigerant, ending with them not checking my hvac. I don’t blame Lilia though I do hope next time there is a way I can write down what I want them to fix so we don’t have to play the blame game when I come in to pick up my car. Maybe a form will help. Thank you.
7/1/2021
Ayumi C. VERIFIED CUSTOMER
Thank you John for getting me in and out super fast yesterday- I really appreciated it!!
7/1/2021
William C. VERIFIED CUSTOMER
Friendly , quick and easy. I will go here from now on . A lot less busy than Cerritos!
7/1/2021
Donald H. VERIFIED CUSTOMER
Great service as always.
7/1/2021
Montrice L. VERIFIED CUSTOMER
I love the service here every time I come! Everyone is so helpful and the service is top quality always!
7/1/2021
Ying L. VERIFIED CUSTOMER
Quick and fair price
6/30/2021
Briana M. VERIFIED CUSTOMER
Jacob was the best.
6/30/2021
Veronica S. VERIFIED CUSTOMER
I live in Garden Grove but I will pass the Honda service in Westminister to come to you. That's how much I am pleased with my service. Thank you!!
6/30/2021
Angelann B. VERIFIED CUSTOMER
Anthony Cruz was very generous with his time and effort, knowledgeable, helpful to relay any information I might need, and solved my issue easily. He was simply a delight to work with when I unexpectedly had to stop by a Honda dealership. You are lucky to have him....give him a raise.
Sincerely,
Angel Bradshaw
6/30/2021
Teodoro R. VERIFIED CUSTOMER
Very satisfied with the service you giving to customer
6/30/2021
Nabih And. VERIFIED CUSTOMER
John Lee ,his the best service adviser at Honda dealer all over state of California he ben helping me at the same delar for nine years he’s the best
6/30/2021
Tina H. VERIFIED CUSTOMER
Friendly, fast, great customer service!!
6/30/2021
Renee C. VERIFIED CUSTOMER
John is the ultimate professional, very informative & ensured my service experience today was 5 stars! I won’t have my car serviced anywhere else because of John.
6/30/2021
Amjad S. VERIFIED CUSTOMER
Lilia Cielo & the Norm Reeves Service Team provided exceptional customer service. I will be for any of my vehicle service needs.
6/30/2021
Charlie M. VERIFIED CUSTOMER
John Le got my car in and out in a speedy amount of time, he also was able to schedule me a ride home which I did not expect. Norm Reeves HB will continue to get my business ! :)
6/29/2021
Rachel . VERIFIED CUSTOMER
After the recall service I had, the gas lid could not open and I had to come back to fix it.
6/29/2021
Ashley C. VERIFIED CUSTOMER
John is super nice and the service took less time then I thought!
6/29/2021
Don K. VERIFIED CUSTOMER
Was told care would be ready in 1 1/2 hours. Instead it was 2 1/2 hours.