He was not fair and honest requiring what was really needed for my car. You just lost my business and loyalty!
5/14/2021
Sandra W. VERIFIED CUSTOMER
Diagnosed problem right away, pleasant and courteous.
5/14/2021
Tracy W. VERIFIED CUSTOMER
The car stayed overnight and the problem was not fixed. The car must not have been driven more than a few blocks if it didn’t happen for the service guy to see. My opinion is that he didn’t understand about electric cars. An electric car needs time to warm up, weather conditions have an impact on the electricity working? Nope. I could understand if it wasn’t electric. The problem exists everyday and at all times and is completely unacceptable. Will be submitting a Consumer report.
5/14/2021
John B. VERIFIED CUSTOMER
Loaded on problems and charged. I won’t be back for service or another vehicle from this dealership
5/14/2021
David O. VERIFIED CUSTOMER
It was a very good and satisfactory experience
5/14/2021
Akira Y. VERIFIED CUSTOMER
JASON throughly explained the details of what service our car needed. He has always answered any questions we have regarding service or potential problems with the car.
5/14/2021
Jordan C. VERIFIED CUSTOMER
Despite my frustrations (and hopefully understandably pissed off attitude) about my A/C not working for the 3rd time, Lilia and norm reeves Honda was very understanding and really thankful they were able to “meet me halfway” and work it out to find a working solution for both parties. They took care of my Uber, gave me a nice discount on the original cost to fix my A/C, and really upheld the customer service standard I’ve been able to experience in the last 5 years of going here.
Really helped diminish the “sting” on all these A/C payments and time I had to go into dealership along with months of drive time without a working A/C.
5/14/2021
Tiare L. VERIFIED CUSTOMER
Stellar service so kind and empathetic to customers distress, I’ve had a lot of issues with my lease , and I panic because I’m a single mommy , thank you so much for your care at this magnificent location
Aloha Tiare
5/14/2021
Omar U. VERIFIED CUSTOMER
very bad service today I took my car to change some parts of the bumper and they gave me a bad job instead of fixing it they left it worse the car the bumper was badly assembled instead of fixing it the service person called ivette rodriguez no longer wanted go back, remove the bumper to be able to adjust it too, another person came with her a man knows her name and almost got to discuss with me what bad service they give no more, I never go back to that honda reeves from Huntington beach
5/14/2021
Stephen C. VERIFIED CUSTOMER
Tks
5/14/2021
Carrie B. VERIFIED CUSTOMER
He is the best. Great service reasonable prices
5/14/2021
Daisy C. VERIFIED CUSTOMER
Every time I being to Norm Rees I have experienced fast and great service.
5/13/2021
Behrooz S. VERIFIED CUSTOMER
They conduct themselves very professional and courteous
5/13/2021
Jon O. VERIFIED CUSTOMER
Your service and Friendly staff were impeccable and awesome!!. See you soon
5/13/2021
Jennifer F. VERIFIED CUSTOMER
Last service visit prior to the one today Lilly recommended stuff that was not required and I needed to point out I had purchased tires already through you. Today, Lilly “recommended” $1,700.00 more service than B1. I purchase Ethos service when I purchased the vehicle from your location. I was “sold” that it was service free for as long as as I own the vehicle. I was told today “oh, no that is expired”. Now I get to pull out a contract from years ago. I feel scammed by your dealership.
5/13/2021
Michelle . VERIFIED CUSTOMER
John Le is a true asset to Honda. His customer service skills are outstanding and those skills are what keep me coming back.
5/13/2021
Jonathan B. VERIFIED CUSTOMER
Thanks for all your help
5/13/2021
James P. VERIFIED CUSTOMER
Very disappointed there were no loaner vehicles available. I was misinformed when I scheduled my appointment and then upon arrival to drop my car I had to take an uber home. Otherwise things were good.
5/12/2021
Ferlicius M. VERIFIED CUSTOMER
Bento is patient to explain to me what needs to be changed and reminders of a few for my next visit. I appreciate Bento's warm and friendly welcome and assisting me through out the check-in, waiting update (things needed to be changed or fixed) and during check out.