Benito worked hard to keep me informed of the process. Even on his day off.
4/29/2021
Patricia C. VERIFIED CUSTOMER
Everything is very good.
4/29/2021
Jeremaih K. VERIFIED CUSTOMER
Excellent service
4/29/2021
Katie D. VERIFIED CUSTOMER
I had an appointment and checked in promptly. The wait was told about an hour and I waited 1h 30 mins or so not too bad. Considering I was able to get same day appointment. Experience was smooth and I always had a pleasant experience at Norm Reeves so far. It’s why I been bringing my vehicle back.
4/28/2021
Dennis I. VERIFIED CUSTOMER
Good service ,in and out quickly,no complaints.
4/28/2021
Eston P. VERIFIED CUSTOMER
Yes, I answered unsatisfied to your questionnaire. But, please, do not hold Jacob Wu accountable. I am reasonably sure that it was a process error. Jacob was courteous, professional and answered all of my ignorant questions. I asked, several times, to have my car washed as part of the service. It was not. I was told my car would be available at approximately 1:45. At 2:30 I called to check the status. After being on and off hold for 20 minutes, I was told someone would get back to me, soon, for an update. I received a call at 3:25 to notify me my car was ready. When I picked up my car, I pointed out that it had not been washed. Jacob apologized profusely and offered to wash the car then. Unfortunately, I was already running late and could not accept his gracious offer.
4/28/2021
Ellie /. VERIFIED CUSTOMER
Viviana gets high marks for attention to detail, providing feedback as to the service status, being courteous and a pleasure to work with. Also, as soon as I drive in, she came right out. The service provided us much appreciated.
4/28/2021
Absalon D. VERIFIED CUSTOMER
He was very courteous and eager to help me with everything. He explained everything very thoroughly and I was very satisfied with the service I received
4/28/2021
Simon S. VERIFIED CUSTOMER
Great service as always. Viviana is very helpful
4/28/2021
Don A. VERIFIED CUSTOMER
I drive from Irvine to have my car serviced there because I trust Benito
4/28/2021
Alejandro R. VERIFIED CUSTOMER
You guys build trust from time zero. It was my first time in this dealership as I recently moved to the area. My car needed maintenance A167 but based on what the sales maintenance guy analyzed, as the services requests from my car computer were being triggered by time lapse rather than usage, he mentioned that I did not need all that was being requested and that he believed I would be good with oil change and tire rotation. I was very impressed a dealership was doing this and not the opposite which is how the experience normally goes, that they add on things to just make more money. I was very satisfied and with this act I am in no doubt to continue bringing the car there. I also normally do not complete reviews but wanted to highlight this as it matters a lot for customers. Thank You!
4/27/2021
Anastassia M. VERIFIED CUSTOMER
Very kind and professional people work here
4/27/2021
Virginia P. VERIFIED CUSTOMER
Jacob was wonderful!
4/27/2021
Tirawat K. VERIFIED CUSTOMER
He should play more attention to customer's needed.he gave me a cheaper oil by didn't asking me what kind of oil I want and i have to tell him that i want a good oil and i ok with the price. he should give me an option and price for me to chose.
4/25/2021
David T. VERIFIED CUSTOMER
Good service
4/25/2021
Hannah B. VERIFIED CUSTOMER
Excellent service. Prompt to our car when we pulled up and and efficient process.
4/25/2021
Olakunle O. VERIFIED CUSTOMER
Today's visit was very pleasant, right from booking my appointment over the phone with Richardo (funny guy) to pulling up and been welcomed at the service drive up by very friendly staff (shout out to the big guy running the show outside by the service drive up, didn't get his name), to my always dependable service advisor (Ivette) coming up to check me in and reviewing the necessary services needed, it was all positive vibes, Thank you guys, most appreciated
4/25/2021
Albert G. VERIFIED CUSTOMER
Great service, excellent use of technology to schedule appt, keep me informed and notify me when done.
4/25/2021
Nina R. VERIFIED CUSTOMER
Benito was incredible! He offered great insight into my options for service and was extremely fast. Cannot recommend him enough!