Norm Reeves Honda Huntington Beach Auto Repair Service

Excellent service and courteous

Not happy with the service given today. My daughter went there and she was told that they could not inspect her car since the battery was low. I am not able to understand how it is possible that a client shows up and is not even aware that the car battery does not pass inspectión then the car is not even checked. That was a very negative starting point. Then she was told she could get a new battery for $165. Luckily she went to Autozone and got the car Inspected over there and paid less for the car battery. After that she returned to the Honda dealer and was told it was just the battery and that her alternator was fine. There she goes again to Autozone to have the car checked with the new battery and once again Autozone still detected the alternator as being the problem. So she goes back to the Honda dealer and was told once again by this service person that it was just the battery and that the alternator was passing. It was a frustrating visit because we had the car checked elsewhere and they had also said it was the alternator. On another note service had been done on 3/17/2021 on this vehicle at this dealer and everything was fine. However, a month later the battery was dead and I really wonder why or how. Not satisfied with the service on this visit or the last visit. I am.hoping to visit another Honda dealer near me so I do not have to go back to the Huntington Beach location. I would rate this as the the worst experience I have had at a dealership. I.understand there is a process but when a customer is having issues with a car that was purchased in less than a year and we get this type of service that really stands out as a negative experience. I would not recommend this dealership to anyone I know.

Thank you Benito for your help and services. We are so happy that our car is fixed.

She was VERY nice and extremely professional.

John provides exceptional customer service for my vehicle with text status updates throughout the day. And above all friendly service and prompt responses.

She was very helpful and professional when attending to my service request. I she went the extra effort to tracking down approval for my no cost repairs. The whole experience was smooth and timely.

Great service

Thanks Ivette, you were awesome! See you next time!

it was good

It was such a pleasure to bring my CRV in for its first check-up. The service person was terrific. She explained Everything to me from beginning to end. The wait wasn't bad, very comfortable seating and a TV to watch. I will continue to bring my car in for service to Norm Reeves Honda HB in the future. Thank you so much, for taking care of me. I usually don't take my cars in for service. ????????????????????

Excellent!

I would be glad to complete a survey. John Le was a great help.

Great service. Everyone there loves us.

Ivette answered all our questions. Appreciate how she gave details on the work that was done. Thank you.

Jason Ung is very knowledgeable and courteous. I always have all my car troubles worked out and he let's me know the condition and future service my car will need. Makes me feel confident and safety with my Pilot and that it is in good reliable working condition. Very nice and always pleasant and gets the job done 100 percent. Five stars!!

Ivette Loves her job and truly cares about the customer!

Viviana was wonder. You guys really treat us well!

Ivette was very professional and pleasant to work with. She answered my questions and concerns about the peeling paint on my Honda, took photos, and submitted the paperwork. She quickly arranged transportation for me to return to work as I was on my lunch break.

Jason is clear and straightforward, and he is a welcoming presence at the same time.

Viviana was great!