Norm Reeves Honda Huntington Beach Auto Repair Service

Muy buen servicio gracias

Everyone there is amazing.

Great customer service

Overall is awsome thank you

John was excellent, Got everything handled very quickly, efficiently, and very professional. Would recommend to everyone!

Good, fast service.

When I took my car into service for a recall yesterday and I noticed that my entertainment dash touch screen was scratched and cracked after your service. My car is new and it needs to be repaired since it wasn’t there before the repair.

Mario

John Le is a very kind and helpful service advisor. Excellent customer service over all. Thank you technicians who performed services on my car. 5 stars ?? ?? ?? ?? ?? for the team. ????

Jason was very helpful and had great customer service. He answered all my questions and was very quick with my vehicle. I will be requesting Jason on my next visit.

Excellent A+ services, quickly and politely suggestion for my car maintenance requirements.

Jason, as always, is a personable professional.

Benito was great!

Benito was very nice pleas know that. However I feel like I should share the feeling I got when I arrived. Before even getting out of the car, I was told I would be needing a $1,400 repair due to the numbers on my dash. Aside from the oil light, there was a number that indicated I was due for the 100,000 service. Then getting out of the car, we walked around it and he said my front brakes looked in need of replacement in the near future but back brakes were fine. I never had that experience before. It felt like a car salesman push. I was left w the feeling that maybe the dealership manager was pushing the service guys to increase sales by pushing the “extra” repairs. It felt like I was at Jiffy Lube which is why I was NOT there getting my oil change. But again Benito was very nice. A side note - when making my appointment, lady who answered was nice however I specifically asked, “can you please tell me if your coffee machine is available for customers”. We laughed because I needed a coffee for my morning. She said, she believed it was working today no problem. Well apparently it was not available at all ever due to covid. Something she should have known. I had to walk to Starbucks to get a coffee which I was not happy with because I would have picked it up before dropping off my car.

Bonito is a great service representative. I have always been satisfied with his professionalism and explanation of any extra things that should be done with my Honda over and above what I brought it in for. He gets the best rating a customer can give. Adrienne J

John Le made my visit quick, easy and didnt beat around the bush or tack on unnecessary fees. I will be back for my next service for sure!

John Le is always 10 out of 10.

Great service advisor

Benito is friendly and straightforward. Easy to work with and I feel comfortable bringing my car to him

Thank you for servicing my vehicle in such a short notice