I dropped off my vehicle and left only the key. I did not think to leave the remote that unlocks the vehicle. The repair reprogrammed the car so that the remote could not open the vehicle. The only keyed entry on the driver side door was recently damaged due to attempted theft. I basically had no way of locking my vehicle which I discovered when I got home. Was lucky to come back to the dealership right before closing. This oversight should not have happened. It should be standard that the customer is not let go until both key and remote is in possession by the dealership for repairs.
4/9/2021
Mickey C. VERIFIED CUSTOMER
Thank you for a friendly service experience.
4/9/2021
Terry Q. VERIFIED CUSTOMER
Viviana was WONDERFUL ???? She definitely went the extra mile for us by scheduling an Uber, making sure that we had everything that we needed and communicated often and clearly. I'm very impressed with Viviana and the whole team. This dealership is awesome!!
4/9/2021
Arvind D. VERIFIED CUSTOMER
Ivette did wonderful job. She was very helpful to us
4/9/2021
Carol B. VERIFIED CUSTOMER
Everyone was great, helpful, and pleasant. Thank u.
4/9/2021
Elvia C. VERIFIED CUSTOMER
I got wrong keys when I bought my car in February . I accidentally when to Reeves at cerritos and they where so rude telling me I needed appointment bla bla then I came here and it was fas and easy Ivette Rodriguez when over and beyond to help me Thanks
4/9/2021
Dolores M. VERIFIED CUSTOMER
Jacob is accommodating and courteous
4/9/2021
Janet M. VERIFIED CUSTOMER
Viviana you as my service rep when I bought my car in 2012 at Irvine. She has great customer service !!!
4/9/2021
Tim /Mary. VERIFIED CUSTOMER
Benito did an excellent job
4/9/2021
Gloria B. VERIFIED CUSTOMER
Lilly Cielo was my service advisor and has been for other services, she’s very professional very helpful She is a credit to your Service department.
Thanks
4/8/2021
Selaine N. VERIFIED CUSTOMER
Lilly is very helpful to get my vehicle fix and answer all my needs in the process. Thank you.
4/8/2021
Ellen B. VERIFIED CUSTOMER
I’ve known Benito for 30 years, both professionally and now as a client. He is an amazing person. I’m very please with the service he provides.
4/8/2021
Katie G. VERIFIED CUSTOMER
I only brought my car service to you guy for like 8 years now but I got a report today that my Passenger side fending is missing. I felt like I got scammed either from this service or the last service in October. I got a full evaluation report last October and my fending wasn’t missing. I’m NOT happy at all.
4/8/2021
Eric M. VERIFIED CUSTOMER
Benito was prompt, efficient and a pleasure to work with during my visit. Thank you!
4/8/2021
Pamela Z. VERIFIED CUSTOMER
Benito is always kind and very professional!
Thx
4/8/2021
Brant G. VERIFIED CUSTOMER
Jacob was quite helpful with explaining the needed repairs on my vehicle. I would bring my car back to him again.
4/8/2021
Kelly/ George. VERIFIED CUSTOMER
great service and car was done very quickly
4/8/2021
Denise B. VERIFIED CUSTOMER
Vivian listened to my concerns, located the mail in my tire, mechanics assessed it and problem was resolved. I am very pleased. Thank You.
4/8/2021
Cameron W. VERIFIED CUSTOMER
Thx
4/8/2021
Katie W. VERIFIED CUSTOMER
Benito was very friendly and called when my car was ready, which was ahead of schedule!