I was very well treated. My car was done when promised. Your service manager was wonderful.i was keep very well informed with updates throughout.
3/27/2021
James . VERIFIED CUSTOMER
Great service! Ivette did a wonderful job taking care off my needs, explaining things professionally and getting it done quickly.
3/27/2021
Thomas L. VERIFIED CUSTOMER
He gave me great service.
3/27/2021
Denise K. VERIFIED CUSTOMER
Quick, honest service!
3/27/2021
Alma F. VERIFIED CUSTOMER
I had a great experience as always and I’m happy that I came in for my service.
3/27/2021
Sonita D. VERIFIED CUSTOMER
I have been working with Benito for several years now. He is always well knowledgeable with what my vehicles needs. I will continue to return to receive repairs at this location because of Benito. I have also referred friends and family to him as well. They have always been satisfied with his work ethic, customer service skills and his knowledge.
3/26/2021
Lydia S. VERIFIED CUSTOMER
Jason is smart. He listens and doesn’t try to “upsell” me. I have referred people to him at your location due to my confidence with his care.
3/26/2021
Nicanor A. VERIFIED CUSTOMER
Todo muy bien la señorita ivette es muy amable y me ayudo
3/26/2021
Brian Q. VERIFIED CUSTOMER
Mr. Torres did a great job explaining the service. I’m just sticker shock on the cost of timing belt service from $1400 on my 2009 Accord to now $2000 on my 2007 Odyssey with the same V6 engine.
3/26/2021
Frank O. VERIFIED CUSTOMER
Benito torres is an outstanding person and an asset to Nmrm Reeves Honda
3/26/2021
Vicki F. VERIFIED CUSTOMER
A job well done
3/26/2021
Theodore E. VERIFIED CUSTOMER
Lilia was very friendly and professional. She took the time to explain all the work done to my vehicle. She even demonstrated the repaired/replaced items. That’s service!
3/26/2021
Franklin P. VERIFIED CUSTOMER
Great Service. Thank you.
3/26/2021
Carol C. VERIFIED CUSTOMER
I have been having my cars serviced for over 20 years at Norm Reeves. This is the first time that I have had complaints. Arrived for my appointment at 12:00. Waited outside for 10 minutes which was fine.
When I got inside the service person told me that it would be an hour to an hour and a half to have my car serviced. Asked why since I had an appointment. She informed me that they were very busy. I have never waited more than 30 minutes. After an hour inside, asked about my car. Again told that they were very busy. Asked why since I had an appointment. She informed me that everyone had an appointment. My comment was that you are taking people as they come in or overbooking.
The entire tone of the service dept was different. Asked if there was a new service manager, answer was yes. My car needed new tires and before I would have had it done there but chose not too.
I could not be more displeased with the service and do not know if I will return.
Thank you for hearing my comments.
Carol C
3/26/2021
Jeff H. VERIFIED CUSTOMER
Ivette Rodriguez gave exceptional service and was very kind and informative. She answered every question thoroughly. I would recommend to everyone getting their Honda serviced in Huntington Beach to come here for great service and quality results. Thanks to the technicians involved also for being so swift and professional . Please give Ivette a raise and promotion. She has all the qualities needed to be the brains as well as the face of Norm Reeves Honda of Huntington Beach. I will be back.
3/26/2021
Jorge M. VERIFIED CUSTOMER
They didn't wash my car!
3/25/2021
Sharon O. VERIFIED CUSTOMER
Benito is always friendly, reliable, knowledgeable, and understanding. His help is greatly appreciated.
3/25/2021
Maurice E. VERIFIED CUSTOMER
Bonito is excelent
3/25/2021
Lupe R. VERIFIED CUSTOMER
Lilia Cielo is a excellent and professional customer service provider
3/25/2021
Patrick H. VERIFIED CUSTOMER
I wanted anything that needed to be fixed or repaired to my truck to be done. There was a mix up I suppose, because when I picked my truck up, there were two items that still need to be done. The receipt said that I declined to have them fixed??? When I return from my trip I will have to schedule ANOTHER appointment to have these items addressed. Not a big hassle, but I would have preferred to have had ALL of the repairs and replacements done before I left for our road trip. Overall, still a 4 out of 5 on service, you guys are normally excellent!