Lilly was very friendly, welcoming & professional. She took the required time to answer & review my questions on this my first service on my new car. And she went the extra effort to obtain for me a clarification of future maintenance . Well done & thank you!
1/31/2021
Robert B. VERIFIED CUSTOMER
John Le is a great representative for Norm Reeves Honda in H.B.
1/31/2021
Madison M. VERIFIED CUSTOMER
Jacob was great! He answered all of my questions and kept me updated while my car was being worked on.
1/31/2021
David J. VERIFIED CUSTOMER
Jacob did a great and thorough job taking care of my vehicle today. Well done!
1/31/2021
Hung T. VERIFIED CUSTOMER
He is very helpful and knowledgeable, always update me on my vehicle
1/31/2021
Luis V. VERIFIED CUSTOMER
Benito was fantastic and went above and beyond with his customer service. 5 stars for him.
1/31/2021
Steve W. VERIFIED CUSTOMER
Benito is always very helpful!
1/31/2021
Rodel A. VERIFIED CUSTOMER
Good and fast service
1/31/2021
Steven R. VERIFIED CUSTOMER
John Le makes every time I come in great experience.
1/31/2021
B Xavier. VERIFIED CUSTOMER
Fast and good customer service.
1/31/2021
Mercedes E. VERIFIED CUSTOMER
Norm Reeves Honda has always made me feel that I come first. The service department and Benito has always assured me and has been there to help with my car maintenance and with any issues. He is a AAA advisor for the service department an in my opinion as well. GREAT JOB!!!
1/31/2021
Shauna M. VERIFIED CUSTOMER
She is very informative and takes her time to explain in detail everything being done with each service. I didn’t feel pressured/ rushed or forced to add on services or pay for something that is not necessary. She was very sweet and honest which I love in a customer service person. I know it’s not her fault because you guys seemed short handed but I had to wait 30 mins in my vehicle to get checked in which he me waiting at the dealer for a total of 2 hrs. I wish the wait time would be decreased. That is on of the reasons I dislike bringing my car in, because of the long wait.
1/31/2021
Sara G. VERIFIED CUSTOMER
Jacob saw that we were waiting for our appointment and he came out right away to help us. Thank you!
1/30/2021
Morgan T. VERIFIED CUSTOMER
I always get good service from this location, that's why I always go back when my car needs any maintenance done. Everyone I encounter is always professional.
1/30/2021
Terri K. VERIFIED CUSTOMER
Very disappointed, not will tech service but rep svc. I was mislead to believe there would be no cost incurred. I was only asked to sign the service agreement. I was not told there would be a cost incurred to plug 1 tire, and took an hour to complete. Was not made aware, by the Svc Rep, there would be a cost until vehicle was complete. Vehicle had the original manufacture tires and should be covered under the warranty. Regardless, the cost incurred must be communicated and agreed upon prior to any work order. It's bad business to assume or place blame on the customer, unacceptable business practice. Unfortunate for your dealership to represent Huntington Beach as a community when taking advantage to its neighbors during a pandemic of disproportionate circumstances. So unless a service manager is will you take a moment from they're busy day it behaves you too respond. I/my neighbors will not be doing business with you in the future.
1/30/2021
Clave D. VERIFIED CUSTOMER
Timely service. Discount offered. Great communication.
1/30/2021
Eileen P. VERIFIED CUSTOMER
Very pleased with the service provided by John and the service team. Service was prompt and John explained the work that was performed. I was also impressed with the cleanliness and sanitizing of the customer waiting area.
1/30/2021
Barbara I. VERIFIED CUSTOMER
Benito was able to get my air conditioner serviced under warranty. In my opinion, this was a warranty issue but without Benito’s help, I might have had to pay the entire bill myself.
1/30/2021
Montrice L. VERIFIED CUSTOMER
It was a wonderful experience as always! He was very helpful and made sure all of my needs were meant!