My car was fixed within the time that representative of your facility said. I had no problems with my service
12/14/2020
Nicholas B. VERIFIED CUSTOMER
Up front originally when I pulled in, it took a long time to be served.
12/14/2020
Johanna C. VERIFIED CUSTOMER
The lady that helped me was profesional and went over every detail. Thank you
12/13/2020
Denise B. VERIFIED CUSTOMER
The attitude of the service department was demeaning as if they were doing me a big favor by servicing my car. I bring my car to be serviced every time the indicator goes off and pay the full price of the service. I have never felt disrespected. I've had a wonderful experience with my service with the exception of this time. Thank you for the (free) tire patch but it wasn't worth the nasty threatening way I was told in front of a room of people. I could have paid the $35.00 but I felt it was overpriced and my hours were cut at work . This is horrible customer service especially when so many people are struggling financially.
12/13/2020
Myung C. VERIFIED CUSTOMER
They try best care for customer. Thanks
12/13/2020
Christian M. VERIFIED CUSTOMER
Great ! A++
12/13/2020
Fumi Ashley. VERIFIED CUSTOMER
Benito did an amazing job and had my service done and my car back to me. I was well informed throughout the whole process.
12/13/2020
Ruby U. VERIFIED CUSTOMER
This is the third time I get services done with Benito! I’m so appreciate for his excellent costumer service and welding he is! I had to go back this third time with him since he is so accommodating! Honda is lucky to have an employee like Benito!
Happy holidays
12/12/2020
Duane S. VERIFIED CUSTOMER
Ivette did a wonderful job with her initial assessment of the problems with my van and also kept me updated regarding the progress. She also provided me with the Uber service which is greatly appreciated. Her customer service skills are excellent and I was completely satisfied with her job performance.
12/12/2020
Andrea M. VERIFIED CUSTOMER
She is very professional. And helpful.
12/12/2020
Rod R. VERIFIED CUSTOMER
I was unhappy with the lack of knowledge about my vehicle. I just HOPE the mechanic knew what he was doing. If I had to go off of the service writer, I’m not confident and I feel that I’m glad I have AAA for a tow.
12/12/2020
Cheryl O. VERIFIED CUSTOMER
My entire life has been involved with customer service in every career I’ve had, mostly with high end clientele, so I know what good or bad service is. Viviana has ‘the’ best follow up, of anyone I’ve ever dealt with. Add with her attention to detail and how she goes the extra mile, she is in the ‘Excellent Customer Service’ category. She also listens well, is polite and as helpful as anybody could possibly be. Make sure you appreciate her. She is a GIANT asset to Norm Reeves. With employees like her it’s easy to see how NR HB has won Excellence Awards 11 times. Thank you and because of her I will gladly return to the HB NR for car service again. Sincerely, Cheryl O
12/12/2020
Peter S. VERIFIED CUSTOMER
Benito is awesome!!
12/12/2020
Barbara F. VERIFIED CUSTOMER
Jason Ugg was very efficient and polite. I trusted him
12/12/2020
Tom L. VERIFIED CUSTOMER
Always a great job by Viviana and the team!!
12/12/2020
Gary H. VERIFIED CUSTOMER
Great service
12/12/2020
Robert B. VERIFIED CUSTOMER
Benito is great!
12/12/2020
Carlos B. VERIFIED CUSTOMER
Excellent service
Benito was very professional, friendly and understanding
Great experience going to Norm Reeves Honda dealership
Thanks
12/11/2020
Leanne S. VERIFIED CUSTOMER
Benito Torres is the best! I only bring my cars to him as he consistently delivers excellent service and with a smile.