Norm Reeves Honda Huntington Beach Auto Repair Service

Vanessa was great

I am still waiting for a manager to contact me reference money missing from my car. I reported it to John Le immediately. I have reached out to him again since. His last correspondence was insulting. I asked him to have a manager call me. I’m still waiting. Since I have not received cooperation from management, I have filed a police report. I will also contact the Better Business Bureau and take to social media and review sites. This is unacceptable.

John was very helpful and efficient

Service was fast and real friendly really appreciated Viviana S. She was really nice thank you????

My wife and I have been customers with norm reeves HB since 1999. We have purchased 4 vehicles and have had you service them as well. I came in to get an oil change. First problem is I have to show you a competitors coupon to get the best price. Why don’t you offer that price in the first place? Second, I mentioned that I wanted the suspension checked out. Simply drive it around the block. I was told I would have to pay a diagnostic fee since the vehicle is out of warranty. That’s BS, don’t you want my business if there’s something wrong? How hard is it to drive the freaking vehicle around. Aren’t you already driving it around your lot? Just go out in the streets for gods sake. Thirdly, when my wife picked up the vehicle she’d was told the brake fluid is low. I already know that the brake fluid level is at half way between max and min. It’s not low, it’s just not at max.. low Is when it’s at or below minimum. How about instead of even wasting your time to communicate and remember among your team you simple adjust the brake fluid level w the 2 ounces it needs. I know you have plenty of unaccounted excess fluid hanging around from the jobs you didn’t use and was already paid for. I’m tired of coming to your shop and being nickel and dimes to death. I’m tired of being treated like just another lame **** customer coming thru this whatever dealership. How about you all start treating customers like you actually care about us. Treat us like family or a friend. Don’t stick us with your dry rules of diagnostic fees and oh I have to charge you for any little thing. You’ll get a lot more out of a service sale by being genuine and respectful. Would it hurt your team members to smile? It maybe time for a clean rotation of your staff and management. Get some people in there with some excitement and motivation.

Ivette was wonderful and helpful as always. She gladly assists with any and all questions. It’s always a good experience when being assisted by her. She exudes a great demeanor and an attitude that is focused on excellent service.

I very satisfied with Jason Ung service.

Don’t ever text me at 0700 on a Sunday! My one day to sleep in and you woke me up. How rude.

Benito is very helpful and explains in detail never rushes you Great person

Viviana is knowledgeable,professional, and very pleasant.

Thank you! Yes I will get it filled out and send back. 100% completely satisfied John Le did an excellent job.

The Honda service advisor, Jacob Wu, was smart and courteous. Great help.

Service was completed quickly. Very happy.

Very good service by everyone that helped me

Jacob was super friendly, helpful and courteous. Excellent experience!

Very thorough and responsive. Appreciate her knowledge and helpfulness.

John Le was very professional and courteous. He kept us informed on the progress of our Pilot and explained each resolution to the concerns we had. Very satisfied.

John Le is a great service personnel. your location is just 1/2 mile from my office.

I did not receive any text updates during the day and so I had to call late in the day (about 3:30 pm) to see if it was ready. Other than that, the service was excellent.

Benito is Excellent at his position