Viviana is awesome!! Professional, courtesy and her customer service is always top notch!!
11/24/2020
Robert M. VERIFIED CUSTOMER
She was very friendly and explained wall the details of the work to be done
11/24/2020
Kim C. VERIFIED CUSTOMER
John Le was professional, friendly and helpful!!
11/24/2020
Eric A. VERIFIED CUSTOMER
Lilia Cielo was great!
11/24/2020
David T. VERIFIED CUSTOMER
Excellent
11/22/2020
Denise D. VERIFIED CUSTOMER
I had a good service experience and John Le was an excellent, friendly and helpful service employee!
However the text about this service survey woke me when I received it at 7:02 am on a Sunday morning! A little early don’t you think?
11/22/2020
Isis B. VERIFIED CUSTOMER
Viviana was so helpful and professional. Our car was done in a timely manner. We will come back once our part comes in.
11/22/2020
Vinnce Z. VERIFIED CUSTOMER
John resolved the issue with my vehicle within the estimated time of completion. He also gave me a quote for tires as he noticed I will need new tires soon.
11/22/2020
Mark B. VERIFIED CUSTOMER
Lilia is excellent and she should get a raise
11/22/2020
Eric . VERIFIED CUSTOMER
The whole experience was perfect was start to finish. Benito was great at explaining the services I was receiving and super friendly. I would definitely recommend family and friends visit the Norm Reeves Honda HB.
11/22/2020
Kelly B. VERIFIED CUSTOMER
Lilia was very nice the the service just right but the dealership is not following the state mandated mask order. I didn’t feel safe taking my car there. When I brought it up to their attention they showed me where I could sit outside instead of the 2 maskless men. I spoke to the service manager who was very nice about everything but it didn’t make me feel any better about my time with NR Superstore. After buying 3 cars and only getting them serviced there, I probably won’t be back.
11/22/2020
Richard O. VERIFIED CUSTOMER
Viviana was very informative and professional with me and answered all my questions, I feel she is a great asset to her job there.
11/22/2020
Judy C. VERIFIED CUSTOMER
Service was great and service visor met my needs
11/22/2020
Jim F. VERIFIED CUSTOMER
You stood behind the warranty on the battery we purchased a year ago.
11/22/2020
Bent S. VERIFIED CUSTOMER
great service!!
11/21/2020
Diane L. VERIFIED CUSTOMER
My air bag had a recall. I didn't realize until the next day my steering wheel is making a noise. Sounds like plastic moving against plastic as if it wasn't put together right. I will need to be looked at.
11/21/2020
Irene P. VERIFIED CUSTOMER
On 11/20/20 John Le provided excellent customer service Re my 2019 HR-V . He listened to my concerns about the vehicle and addressed them. John is very personable, great personality, knowledgeable of his job, sharp, alert, quick and appears to be an honest person.
My last car (one of about 71 cars) I owned for 14 yrs. I was fortunate to have met a service rep I trusted for about 12 yrs (not Honda).
Hope to continue to have the same experience with John Le at your dealership.
11/21/2020
Sylvia W. VERIFIED CUSTOMER
The only reason I drive almost 30 miles to Norm Reeves Honda is for the kind, honest, service Benito provides. I do not normally answer surveys but without Benito here I would not consider buying cars @ NR (3 cars so far).