The wait time was very reasonable. I did schedule first thing in the am
11/21/2020
Daniel V. VERIFIED CUSTOMER
He was polite and helpful... I will always service our cars at norm reeves
11/21/2020
James J. VERIFIED CUSTOMER
Jacob Wu is a friendly, patient, professional, who went out of hi a way, to find a car part that was not available at your center.
Instead of just waiting for the part to arrive he personally checked around town (found at Costa Mesa store), and picked up the part himself, so that we were able to pick up our car within a few hours.
Your Store should be grateful, especially during a trying period for everyone, to have someone so valuable in people and professional skills.
As a professional myself, (MD), I recognize young people like Jacob Wu, and appreciate the extended help they provide.
11/21/2020
Yuchi C. VERIFIED CUSTOMER
Always appreciate Benito taking care of me
11/21/2020
Paul B. VERIFIED CUSTOMER
Job well done by friendly people
11/21/2020
Lourdes E. VERIFIED CUSTOMER
Bonito is ALWAYS very helpful!????
11/21/2020
Bruce L. VERIFIED CUSTOMER
Very efficient vehicle done faster than I thought.
11/20/2020
Dominique . VERIFIED CUSTOMER
Great customer service. Jacob Wu has a pleasant demeanor and it helps to make my service experience go smoothly.
11/20/2020
Customer M. VERIFIED CUSTOMER
Greatest
11/20/2020
Thomas T. VERIFIED CUSTOMER
Too expensive. I don’t know how much I trust your dealership now after being customer fit 20 years. I’m disappointed.
11/20/2020
Artesia T. VERIFIED CUSTOMER
I have an issue with starting up my car every time i start my car.
It is not normal compare to it before the recall. Now i have to bring it in for a second time to find out this issue.
11/20/2020
Ricardo H. VERIFIED CUSTOMER
The young lady who helped me was really informative, helpful, and very professional
11/20/2020
Carol J. VERIFIED CUSTOMER
Good explanation of service done and service needed in the future!
11/20/2020
Mary Ann. VERIFIED CUSTOMER
The TPMS is still on this morning despite paying 300.00 to replace. I will now have to return the car for another visit. That is not at all convenient.
11/20/2020
Janet H. VERIFIED CUSTOMER
Ivette was great! I am keeping her number in my phone for future visits. I like the way she explain what and why I if the work I needed to have done. She is a great asset for your dealership!
11/20/2020
Annalece A. VERIFIED CUSTOMER
Sounds Good - Lilia was wonderful to work with! Would like to note that when I dropped off my car, there was another customer throwing the most absurd fit because he thought the tech assigned to his car looked too young? He kept trying to pull reasons to be mad out off thin air and was just plain ridiculous. That being said, the entire service team handled the situation incredibly well and was very impressed!
11/20/2020
Claudio S. VERIFIED CUSTOMER
Ivette was very professional while attentions to details and had everything explained to me carefully.
All my services in both cars were done at this store and I am always happy with the service provided. Ivette was a star ???? yesterday!
11/20/2020
Sm Nurun. VERIFIED CUSTOMER
Since I bought the car from that place I all ways bring my car to your place the gentleman man Bonito he always nice and helpful when I need because of your service advisor thanks
11/20/2020
Sm Nurun. VERIFIED CUSTOMER
Since I bought the car from that place I all ways bring my car to your place the gentleman man Bonito he always nice and helpful when I need because of your service advisor thanks
11/20/2020
Carrie B. VERIFIED CUSTOMER
I always have good service with Benito. Been coming over 15 years. Very professional and fair