John has been extremely irresponsible. My new car started having issues just seven days after I got it, but they couldn’t identify the problem. During our conversation, he kept blaming me, suggesting it was my driving at fault, even though I repeatedly emphasized that I was driving normally. However, he didn’t believe me. He didn’t resolve the issue and was rude and impatient throughout. When I picked up my car and asked him a question about it, he didn’t answer and suddenly got angry, turned around, and walked away with my car keys in hand, without saying a word. His attitude was awful, and he never apologized afterward.
10/9/2024
Bill C. VERIFIED CUSTOMER
Benito Torres always puts forth all his effort to provide the best service and service experience to and for his customers. I highly recommend him.
10/9/2024
Sara D. VERIFIED CUSTOMER
I’m very satisfied with the service that I got in Honda. Benito Torres was very helpful and everything was done so fast and smoothly.
I really appreciate his help
10/9/2024
Milagros M. VERIFIED CUSTOMER
Thank you Vivian and the rest of the staff of Norms Reeves Honda Huntington for the great customer service extended to me.
10/9/2024
Ashley A. VERIFIED CUSTOMER
Very helpful and friendly!
10/9/2024
Aaron T. VERIFIED CUSTOMER
Benito is a trusted service advisor. I have been bringing my Honda Odyssey to Norm Reeves Honda at Huntington Beach because of Benito. Benito exemplifies customer service excellence!!
10/9/2024
Wade H. VERIFIED CUSTOMER
Outstanding service as always. Thanks.
10/9/2024
Dorothy N. VERIFIED CUSTOMER
None
10/9/2024
David W. VERIFIED CUSTOMER
The service and the attention to detail were fantastic. My service agent texted me and notified me of extra attention that was needed, and when the completion was done. I am completely satisfied with my repair and service there. However, My headlights were left on, and I was not aware of it when I drove back to my office. Consequently, my battery was dead when I was leaving to go home. I had to wait for the AAA agent and then, a new battery was required because of the complete drainage of the battery. I will be returning for further services, however please have the technicians check before returning the vehicles.
10/9/2024
Anna R. VERIFIED CUSTOMER
Benito was very professional from the start. He walked us through from start to finish and informed us of any issues that our car had.
10/9/2024
Julian R. VERIFIED CUSTOMER
Bought the vehicle about 3 months ago. Noticed the car pulls heavy to the left when I’m on the freeway. Brought it into service for a simple alignment adjustment being the vehicle is under warranty. Dropped the car off for almost 3 hours only to be told that they couldn’t “replicate” the problem on the street after driving it for a few minutes so they did absolutely nothing. Was also told that I would have to leave it overnight with a technician to take my car home to see if they could feel the car pulling. I have never in my life experienced that at any dealership. Completely ridiculous and unacceptable. Still trying to get this resolved with corporate.
10/9/2024
Antonette S. VERIFIED CUSTOMER
Claton is very helpful and nice.
10/9/2024
Ofelia C. VERIFIED CUSTOMER
Excellent service. Very friendly
10/9/2024
Hanaa B. VERIFIED CUSTOMER
You did a great job, Thank you
10/8/2024
Raeleen J. VERIFIED CUSTOMER
John was great. He didn’t push me into doing anything I wasn’t ready to do. I really appreciated that and his professionalism.
The service dept said I had an unrepairable tire puncture and I needed to replace the tire for $267.00.
I took it to my tire guy. He fixed it for $27.00, so there’s that. But I did like the 60.00 maintenance deal and the rapid tiime.
10/8/2024
Joseph J. VERIFIED CUSTOMER
Clayton is the ????
10/8/2024
Magdy M. VERIFIED CUSTOMER
Thanks so much for your assistance Clayton
Magdy
10/7/2024
Natalie G. VERIFIED CUSTOMER
Clayton made my experience at this dealership pleasant and convenient. While i’ve had poor experiences at this dealership in the past, Clayton turned it around for me. 10 out of 10 rating for Clayton
10/7/2024
Omar M. VERIFIED CUSTOMER
Clayton was a pleasure to work with
10/7/2024
Barbara /. VERIFIED CUSTOMER
Everything was very professional and taken care of properly.