The service was fast, Trever was so nice, and yes I was very satisfied with the service. Thank You so much.
3/10/2025
Brenda C. VERIFIED CUSTOMER
I HAVE TAKEN MY CRV 3 TIMES ALREADY AND STILL HAS THE SAME PROBLEM
3/10/2025
Jatinder S. VERIFIED CUSTOMER
Trevor was very helpful
3/10/2025
Nikolas V. VERIFIED CUSTOMER
Went to get my new Honda Civic 2024 to get an oil change, my tires rotated and hade a recall part on the car. I get my car back to find that it’s now making a loud ticking noise. I go back to get it fixed. Took all day so I couldn’t get the car and I come back on Sunday only to find out they are close and no one has access to the keys. I’ve been to Cerritos Honda 4 times this week and it has been one of the biggest inconveniences.
3/9/2025
Aquina M. VERIFIED CUSTOMER
Jonathan was very helpful. I appreciated it.
3/9/2025
Daniel T. VERIFIED CUSTOMER
Could not give me a straight answer as to why it took nearly 5 hours to get my car back for a simple oil change. He told me my appointment was only a time to make sure I get “in”. Dozens of people came in after me and left before me was not sympathetic about the time that I had to wait. Horrible service from him and Honda as a whole. Am never going back.
3/9/2025
Rodrigo Z. VERIFIED CUSTOMER
The only issue I have is that everytime I go for an oil change, I am told more things need to get done to the car and the prices are very high. Yesterday the total was $380 for a simply oil change.
3/9/2025
Carmina R. VERIFIED CUSTOMER
Jonathan made sure that my car was ready at the time I needed it.
3/9/2025
Jeff G. VERIFIED CUSTOMER
Javier didn’t address our concerns.when we picked up the car we did not see anything on the receipt or notes about the "no network connectivity" issue. The alert is still displayed on the screen. This has been an on going issue. We brought it to his attention.
3/9/2025
Pengfei C. VERIFIED CUSTOMER
Pretty Good Experience!
3/9/2025
Aracely C. VERIFIED CUSTOMER
Great service by Joseph Vargas!
3/9/2025
Mark F. VERIFIED CUSTOMER
The service did great on my 2024 Honda CR-V. Keep that up with great services.
3/9/2025
Juan G. VERIFIED CUSTOMER
Thank you for the great service!
Always happy to visit Norm Reeves Honda!
3/9/2025
Antonio B. VERIFIED CUSTOMER
Todo estuvo bien, excelente servicio
3/9/2025
Cassandra O. VERIFIED CUSTOMER
Trevor, is an awesome advisor!
3/9/2025
Belen N. VERIFIED CUSTOMER
I wasn’t informed that three tasks they were not able to preform due to the items not in stock. Although this is understandable, I wasn’t informed which caused confusion. My car was completed before the estimated time so I called to get clarification. No return call so I called again. A simple call or text would have avoided this. Also I made an appointment to perform these tasks and was informed I will receive a email confirmation. Still haven’t received it.
3/9/2025
Dwight M. VERIFIED CUSTOMER
Juli Canales always great with customer support.
3/9/2025
Brandy V. VERIFIED CUSTOMER
I am happy with Julie helping me, but, the service site provided me with a document passing my car for inspection for my windshield wiper fluid pump saying it works when it doesn’t. I spent a lot of money on repairs and expressed this was an issue, I mean I have an appointment on your system for that reason. I left the lot thinking they repaired everything or if there were repairs needed, they would call to verify to fix it. I am upset to see they passed it as functioning when it wasn’t working at all.
3/9/2025
Jana H. VERIFIED CUSTOMER
Very helpful and explained all of the issues very clearly. Kept me informed of the status of my vehicle.