Leo is a very help individual! I will gladly comeback to Norm Reeves to get my car serviced!
11/16/2024
Valerie . VERIFIED CUSTOMER
Miguel Cabrera became very unprofessional and rude once I had denied his opportunity to earn commission on a job that wasn't even as important as he made it seem and upon discussing with another client I was told that he was also short/cold with her.
11/16/2024
Louie A. VERIFIED CUSTOMER
Took my vehicle in for a simple service and damaged the oil drain plug stripped the theads. Very sad to see you take your vehicle to professionals and instead of having professional service you get very poor service and don't stand behind their mistakes. Service advisor was one of the worse people I have ever dealt with. I worked at a Ford dealership as a senior master technician. We took pride in hat e did. I guess it as happens when a dealership hires a bunch of kids that get paid minimum wage. They just don't care. I will never return to your facility and never recommend it to anybody. This will also be all over social media!!!!!!
11/16/2024
Cynthia W. VERIFIED CUSTOMER
He is always so attentive to my needs for my car. I wasn’t able to do the recall yet but it’s because he advises me the best way to get the service done and follows up with me to make it happen. I always request for Thanh to be my service advisor when I bring my car in for service.
11/16/2024
Karla L. VERIFIED CUSTOMER
Well done
11/16/2024
Tyler S. VERIFIED CUSTOMER
Reuben Marquez was very helpful. I give my time and quality of service I’ve received here five stars ?? ????????
11/16/2024
Vickie B. VERIFIED CUSTOMER
Excellent service.
11/16/2024
Carolina M. VERIFIED CUSTOMER
Great service and very helpful regarding a future service for my 2022 CRV. Jonathan answered all my questions promptly and even made sure to introduce me to the employee that will be helping us with our service request since he (Jonathan) will not be at the dealership during the next service regarding parts and installation. Thank you again!
11/16/2024
Ashley G. VERIFIED CUSTOMER
Excellent customer service. Thank you
11/16/2024
Pamela P. VERIFIED CUSTOMER
Thank for the clear explanations of the car maintenance and thank for the prompt service for this visit.
11/16/2024
Katherine C. VERIFIED CUSTOMER
Many was really helpful and sweet i appreciate his customer service
11/16/2024
Meysam K. VERIFIED CUSTOMER
Fantastic job
11/16/2024
Somphaen S. VERIFIED CUSTOMER
Ruben was took care of my vehicle and got me out in a timely manner. I feel safer now the my trail light is fixies. Thanks Ruben and Norm Reeves staffs for taking care of my vehicle
11/16/2024
Aiden M. VERIFIED CUSTOMER
It was a great!
11/16/2024
Li Y. VERIFIED CUSTOMER
No anyone reminded me that my vehicle was ready until I reached out to another representative to help me to check out(nearly 6:00pm). I and my daughter waited in the lobby for around 2 hours. Not sure what happened to the representative who worked with me initially. Thank you!
11/15/2024
Robert K. VERIFIED CUSTOMER
Service was quick.
11/15/2024
Alicia D. VERIFIED CUSTOMER
I’m just want to said that I’m blessed to have Ramiro Montes as my advisor the job it was just made to my car is perfect, till now I don’t have any complains
Ramiro is being very helpful
11/15/2024
Diego G. VERIFIED CUSTOMER
Mike , Mike shop service manager are great
11/15/2024
Ionie H. VERIFIED CUSTOMER
I was really satisfied with the service that I received.Jonathan is a true professional.He answered all of my questions.II think he is an asset to your Company.
11/15/2024
Hector M. VERIFIED CUSTOMER
Exelente servicio por parte de Ramiro montes… gracias.