I was not acknowledged and there was no customer service provided. The representative that helped me, Bryan, was not helpful and rude; he had no customer service skills. He made me feel like he was doing a favor for me. Since Day 1 of owning my Honda vehicle I have been bringing it to this location to get it serviced.
If you would ask me from 1 to 10 how satisfied I would be with today’s service I would rate their representative a 0.5/10.
9/2/2021
Shelly Rae. VERIFIED CUSTOMER
Bryan was friendly,efficient and accomodating.i greatly appreciate that kind of service.
9/2/2021
Binu T. VERIFIED CUSTOMER
He is very courteous
9/2/2021
Lawrence M. VERIFIED CUSTOMER
Ramiro assisted me from the start until the service ended
9/2/2021
Victoria D. VERIFIED CUSTOMER
Very bad service , they let me wait 1 hour in line they in norme , lm very disappointing !
9/1/2021
Gabriel F. VERIFIED CUSTOMER
Thank you for promptly informing me on the service provided and return of my vehicle.
9/1/2021
Ruben M. VERIFIED CUSTOMER
Very detailed information and fast service even with full lot of vehicles waiting for maintenance. Thanks again
9/1/2021
Maria B. VERIFIED CUSTOMER
Yes i m complétely satisfied with the serviced i.got with manny and i m gonna be waiting for the survey. Thank you.
9/1/2021
Johanna Jem. VERIFIED CUSTOMER
Great help every single time he’s helped me in the past !
9/1/2021
Silverio A. VERIFIED CUSTOMER
Good service keep up the good work
9/1/2021
Carrie A. VERIFIED CUSTOMER
Joseph was great about communicating with me. He was friendly and helpful. Thank you!
My car was also returned spotless, thank you!
Completely UNrelated to Joseph, I would have like to have been told ahead of time to expect drop off to take so long so I could make appropriate arrangements.
9/1/2021
Armando J. VERIFIED CUSTOMER
Service was great. I only wish the warrantee come a little faster.
9/1/2021
Weon Seob. VERIFIED CUSTOMER
Excellent. Thank you
9/1/2021
Homer G. VERIFIED CUSTOMER
Javier Pena is excellent in serving his customer like us. He explained to me in his very good on explaining what is need to be done on my car… thanks for the excellent service.thank you Homer G
9/1/2021
Laura C. VERIFIED CUSTOMER
Thank you
9/1/2021
Armando M. VERIFIED CUSTOMER
Thank for the service provided to my vehicle the time and service was Exelent thanks
9/1/2021
Amy G. VERIFIED CUSTOMER
Explained the issue with my car’s alignment.
9/1/2021
Lucila D. VERIFIED CUSTOMER
He was friendly and informative.
9/1/2021
Helen C. VERIFIED CUSTOMER
Manny Sanchez did not sell me services I don’t need for the time being.
9/1/2021
Michelle F. VERIFIED CUSTOMER
Javier Peña es uno de los mejores agentes que he conocido en estos dos años me hace sentir en confianza y es muy honesto en sus precios y me explica muy bien, para mi Norm Honda Cerritos esta muy por arriba de otros dealers muchas gracias por todo su servicio espero así continúen, en mi familia tenemos 4 hondas y lamentamos no haber comprado en ese dealer los otros tres