Norm Reeves Honda Superstore Cerritos Auto Repair Service

Everything went super smooth and I got my car back right away ! Great and easy experience

Robert delivered excellent customer service.

Took my vehicle in for map updates at no cost but was advised later that their would be an $85 charge for this service. According to garmin navigation.com their policy reads: 2020 Honda vehicles and older models with navigation are eligible for map updates at a Honda dealership at no cost at least once a year. ****-****-xxxx

My CRV hybrid I purchased in nov 2020 broke down on the freeway and I wasn’t offered a loaner or even a rental car. They had my car for two days and told me nothing was wrong. Insane to not offer transportation for a car that’s less than a year old that breaks down.

Ramiro, did a great job for customer srvice. He answered all my questions and follow ups..

Great customer service

As always Trevor gives superb service, he is super professional,knowledgeable and respectful. In one word he is awsome!

Good work!

Julie was very helpful ????top points Natalie Petrucci

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My car was left Monday for recall notice on software and transmission inspection, as well as oil change. I received a call from Ramiro on that day with recommendations. I texted back what I wanted done that day. I called the next day because I hadn’t heard and left a voicemail. I called the following day several times on Wednesday and just kept getting sent to voicemail by operators. At close to 5pm I pleaded for status on the car at least and a woman finally got me information the car appears done and was just sitting there, but Ramiro was off for the day. Is there no one to take over while he’s off? She said I should be getting a call the next day. No one ever called me. I called in on Thursday again asking for status since my car has been sitting there. Ramiro called me back FRIDAY morning claiming he never got any of my texts or voicemails, and the car was ready. This is exactly why we moved to buying Toyota cars 20 years ago - poor customer service across the board at any dealership. I just inherited this car from my parents. Never again will we buy a Honda or visit Norm Reeves or any of the dealerships they own. We are on a waiting list to purchase a Ford Lightning F150 and was considering purchasing through Norm Reeves which is very close to us, but if this the level of customer service they have, we’ll stick with Cal Worthington.

Very accommodating and helpful.

Great customer service as well as being very informative! Whenever I had a question he answered it with great detailed and respectfully. Thank you!!

Bring back amenities such a Shuttle service, car wash and make prices for services more affordable, to lower income individuals, struggling in the current state of the pandemic. Have Honda service managers more available to the general public for questions. It hasn’t been easy to reach service advisors over the phone either.

I will always trust my car with your mostly with your guy Rosano Navarro he is awesome

He is fast, kind and hard worker. I will give 10/10 to Mr Trevor Rodriguez.

Awesome customer service from Bryan Salas. Bryan, takes the time to explain every detail thoroughly. Thank you.

Amazing service advisor!

Bryan did a great job in delivering in the time that was promised! Thanks again!

Bryan was very nice and professional. He kept me up to date on the status of my car and was so easy and fast to work with. He was great!!