Our first experience with the dealership. It was great. No stress. No drama.
8/4/2021
Anna G. VERIFIED CUSTOMER
Happy that I qualified for financing otherwise, would be reluctant to attain the services that vehicle is due for.
8/4/2021
Gary A. VERIFIED CUSTOMER
All went well!
8/4/2021
Kevin S. VERIFIED CUSTOMER
No flexibility with warranty coverage, did not complete all work as promised.
8/4/2021
Brayam R. VERIFIED CUSTOMER
Solamente te acen lo del servicio y no te dicen claro lo que le ase falta
8/4/2021
Carlotta S. VERIFIED CUSTOMER
Manny was very helpful!
8/4/2021
Elizabeth S. VERIFIED CUSTOMER
Bryan Salas gave the best customer service.He was very police and helpful. I will be coming back for service for my car.Bryan made the visit very easy.
8/4/2021
Andrew S. VERIFIED CUSTOMER
Appointment was 1:20 didn’t get checked in until after 2 pm. Everyone is slow and I have been going to norm reeves Cerritos since 2005. Not anyone in particular just service was slow
8/4/2021
Arasavel R. VERIFIED CUSTOMER
Explained everything in detail
8/4/2021
Wesley L. VERIFIED CUSTOMER
Joseph Vargas is excellent! He certainly has excellent customer service skills!
Cathy Lane
8/3/2021
Inyoung K. VERIFIED CUSTOMER
I had called Service Supervisor Juan to see if I can bring my car to look at in the afternoon yesterday. He was very helpful on helping me of letting me bring the car in to get look at and getting it fix as possible. I am glad that I was able to bring the car to get looked at and get it fix. Now my car is running better without much problem. Thank you!
8/3/2021
Pamela P. VERIFIED CUSTOMER
Thank you for informative and excellent service.
8/3/2021
Gregory W. VERIFIED CUSTOMER
I made the appointment to have the oil changed and a replacement key made.
The oil was changed, then I was told that even though I had an appointment to have the key made they didn’t have the key. No one told me this until after the oil was changed.
I got a very rude attitude from the person assigned to my service appointment. I was told that it’s not their job to make sure the key was in stock. No apology was given, just the rude attitude that it’s not his job to make sure everything is done to help me out.
I drove away and had to drive back to the service center. The person that changed the oil didn’t clear out the maintenance message. So I had to wait for someone to come outside to my car to clear out the message. Again I was given a very rude attitude and told I need to learn to clear out this message on my own.
Great and amazing customer service from the Service Center at Norm Reeves.
8/3/2021
Tin D. VERIFIED CUSTOMER
S
8/3/2021
Lois R. VERIFIED CUSTOMER
Courteous ,thorough not afraid to negotiate for me with his manager on my behalf when the price way above my pay grade to repair my cars.
8/3/2021
Michael D. VERIFIED CUSTOMER
Robert was the gentleman who helped me out. Really cool guy, I had a couple questions and he gave me quick easy answers. That mans got the knowledge to do his job and he does it right. Great guy
8/3/2021
Patricia G. VERIFIED CUSTOMER
Better timing than other visits
8/3/2021
Alice L. VERIFIED CUSTOMER
I like Steve Mendoza because he’s very helpful.he answered all my questions!!!
8/3/2021
Ramon G. VERIFIED CUSTOMER
Very quick and helpful workers
8/3/2021
Jaime C. VERIFIED CUSTOMER
Service advisor Steve is very helpful and knowledgeable.
I’m very satisfied and happy.
Thank you