Thank you for following up with all concerns and any necessary work that was needed for my car. Communication is key and was excellent.
11/14/2024
David B. VERIFIED CUSTOMER
Julie was very professional and provided detailed information about my car and future recommended services
11/14/2024
Hoyt Y. VERIFIED CUSTOMER
Ruben, the service advisor, was great. However, I was disappointed that no shuttle, loaner car, or Uber service was available. Plus, no coffee or donuts in the waiting area was a disappointment as well.
11/14/2024
Carolina A. VERIFIED CUSTOMER
Yes, Joseph V. made it easy and quick. Great experience
11/14/2024
Chomiatee C. VERIFIED CUSTOMER
Very good
11/14/2024
Edward V. VERIFIED CUSTOMER
Answered my few questions very politely. Insured me that the service would be prompt. Kept me informed. Checked my car status before I drove off. Job well done. Thanks.
11/14/2024
Joel C. VERIFIED CUSTOMER
He was very accommodating. He answered my questions about my car.
11/14/2024
Telilah S. VERIFIED CUSTOMER
Ruben is amazing! He’s my go to person here at Honda. Ruben always keep me in the loop with my vehicle. Thank you
11/14/2024
Joline Marie. VERIFIED CUSTOMER
Julie is the best! Service with her is always a pleasure!
11/14/2024
Amanda G. VERIFIED CUSTOMER
Oscar was great! Friendly service
11/13/2024
Diego I. VERIFIED CUSTOMER
George Raygoza seemed a bit troubled that I mentioned I get my oil changes at jiffy lube. I told him I’m here for vehicle maintenance but to leave out tire services and oil change as I get that at Jiffy Lube and he said “why don’t you just get all your maintenance done there then? Just so I don’t waste my time.” That comment clearly wasn’t what I was expecting and shows that perhaps his customer service abilities are questionable and don’t meet the standards of Norm Reeves Honda. I’ve already had past issues at this place with service reps trying to make more money out of me than necessary. This just adds fuel to the fire and makes me think that all sales and services reps just want to make as much money out of customers as possible. Really sad to see. This is exactly why I would rather get my services done elsewhere.
11/13/2024
Ted C. VERIFIED CUSTOMER
Car still pulls to left, it probly within testing limits but uncomfortable with it. When on street it should pull to right as lean of road. Thanks for asking, liked Anthony
11/13/2024
Yadira C. VERIFIED CUSTOMER
Jonathan Romero was great. He was friendly and answered all my questions. On my way home after having an A1 service the Tire Pressure Low warning came on. My husband reset the TPMS and the warning light does not go away. I am disappointed I have to take additional time to go back to the dealer to get this issue resolved. Please note, low tire pressure compromises safety and gas mileage.
11/13/2024
Ernesto M. VERIFIED CUSTOMER
The work was completed in a timely manner.
11/13/2024
Julia M. VERIFIED CUSTOMER
It was a great service by Ruben Marquez. He could make a spot for us to fix our car although they were very busy on a Veterans Day. It was worth the waiting time.
11/13/2024
Sylvia R. VERIFIED CUSTOMER
Quick and very polite
11/13/2024
Arturo M. VERIFIED CUSTOMER
Great people in great environment Anthony was very helpful on time great communication. I’m definitely coming back again.
11/13/2024
Miguel L. VERIFIED CUSTOMER
Julie was very professional and helpful.
11/13/2024
Thomas R. VERIFIED CUSTOMER
Taken in right of way. Said it would be about 2 hrs. and was finished before that. Mr Vargas was very nice and called me when car was ready.