I have been bringing my car to the Norm Reeves shop for some time and have found that most of the staff are very helpful. Thanh was a great help, explaining the needed repairs so that I understood and taking the time to answer all my questions.
7/19/2021
Richard N. VERIFIED CUSTOMER
Everything was smooth and perfect
7/19/2021
Anthony M. VERIFIED CUSTOMER
Miguel was very courteous and professional, very helpful will ask for him again for my break service and all my vehicle needs
7/19/2021
Magali H. VERIFIED CUSTOMER
The key for my wheels was damage one of my metal air valve caps was not put back. I had purchase it separately because it is customize. Please document that I will be going to the dealer to make a complaint. I want my locks and key for the tires to be replaced. Since it was damage
7/18/2021
Romela A. VERIFIED CUSTOMER
I was informed that my vehicle has been tested to their satisfaction. I hope it will hold true. I am happy to know that. Thanks
7/18/2021
Lucero L. VERIFIED CUSTOMER
Hi there! We received great service from your honda rep Joseph Vargas like always. we had made an appointment to service our vehicle there thinking we would be dispatched a bit faster so we arrived at the service car line early at approximately 12:45pm then our scheduled time that was at 1:20pm but still the wait was waaay too long. We received our vehicle at 3:45pm and thats without the complimentary car wash. customers expect expedited service when you make an appointment, we understand that sometimes you can not foresee car issues but to be a responsible person and make an appointment and still have to almost wait three hours thats ridiculous for a reputable dealer.
7/18/2021
Gloria M. VERIFIED CUSTOMER
I am super satisfied With Ramito’s professionalism
He is knowledgeable, helpful, polite and very considerate.
I only have one suggestion with the length of time waiting waiting.
I clarify, I did not have an appointment because I had an accident and I damage my tire.
7/18/2021
Gaudy G. VERIFIED CUSTOMER
Steve was friendly and attentive. He answered my questions and concerns. Thank you
7/18/2021
Kissha C. VERIFIED CUSTOMER
Excellent service!!
7/18/2021
Eric M. VERIFIED CUSTOMER
Bryan Salas was great! I am so very happy to see that customers with appointments are being seen at their scheduled times! Bryan was great at explaining how my recall issue was being handled and at pick up he answered my question about scheduling my next service thoroughly!
7/18/2021
Deborah R. VERIFIED CUSTOMER
We had our car serviced to replace a leaking ac compressor and it seems as if the technicians damaged our radiator coolant at the same time. We didn’t have any issues with our radiator until we took it to the shop. And when they supposedly replaced our ac compressor, we took the car home and it was leaking fluids everywhere. It made a mess on our driveway and we couldn’t get a technician to give us any answers. We are highly unsatisfied with the service and hope to get the radiator fixed by Honda as it was working fine before we sent it to the shop.
7/18/2021
Carlos Q. VERIFIED CUSTOMER
Juan was awesome.
7/18/2021
Jesus C. VERIFIED CUSTOMER
Excellent service
7/18/2021
Lap V. VERIFIED CUSTOMER
Excellent job. Thank you very much. I will come back to your dealer for service.