Norm Reeves Honda Superstore Cerritos Auto Repair Service

Met all my expectations.

Great professional customer service from Mr ****, R.

Joseph was great! He took care of my civic and was able to get my oil change done quickly during the rush!

Miguel was great, kept me informed of everything and took care of me!

Thank you for good service Miguel

Was there for oil change only ended up paying $752! Since my mileage is 99k, Ricardo suggested to change the water kit in my engine ( though there's nothing wrong with it). I'm confused on how he computed everything! He didn't include the $100 discount in my final bill. Instead, he erased the $791.31 and removed $50 only and kept on telling me that my bill originally was $900 which was not in my initial or final bill. I'm a regular client and my first time to give unsatisfactory review.

Joseph is an amazing representative for Honda. He listens, he asks questions, he’s considerate, he represents Honda well. He shows interest in the family, he works quickly, but not so quickly that he sacrifices quality. While we are still waiting to hear about the paint warranty , I know Joseph does not have control over this decision. I surely hope Honda will consider following through on this for their customers to keep them lifelong customers. We’ve all gone through so much. We surely hope you keep and pay people like Joseph. He’s an amazing human and he is a magnificent customer service representative. These qualities are harder to come by “these days”. Quite refreshing to receive wonderful service! We hope the company recognizes them!!!

Excellent customer service. Thank you.

The Was Excellent. The Agent Was Stupendous. I’m Totally Satisfied. Thank You So Much.

I came at 11:35 for my 11:40 appointment. I was told it would take two and a half hours to complete my oil change and tire rotation. At 2:00 I went to the work area to see if my car was being worked on, I did not see it. At 2:15 I went to the desk, a man said he would go check. He was gone 10 min and was told it would be 10 more minutes, he pointed to my car, in the work area, in the first space, it was not there earlier, so I assume it was just brought in after I asked. After 45 more minutes I went back to the front desk, another person said he would find out, and came back and said car was ready. I told the Juan, I didn't understand why it took three and a half hours to do an oil change, he rudely stated they didn't just do an oil change. He did not review any of the problems with me, just had me sign. When I got home I saw that it said that it should have brake fluid added immediately. No one ever discussed this with me I certainly would have had it added, he knew I was traveling the next week, and I don't have time to wait 3 more hours for fluid to be added. I'm not sure why we make an appointment only to have my car not even looked at for 2 and 1/2 hours. Very disappointed, probably will start taking my car care elsewhere. The only text I got was after I drove out, with the service inspection and saying my car was ready. Poor customer service.

O

Ramiro **** explained everything very well ! Very satisfied with the experience today .

Ramiro was fine. I called and was told my car was ready for pickup. When I was dropped off and my wife went home, I was told only Ramiro could help me, but my car wasn’t ready. Ramiro was at lunch so I had to wait for him. Turned out the car was ready, just not back at the dealer yet. More waiting. It was a very frustrating experience.

Loved the communication and knowledge of vehicle

He was very helpful my service was finished before expected time that was great and Bryan customer service is great and he answered all my important questions. I appreciated all of Bryan’s help

Mr. Navarro was a delight to work with today. He was knowledgeable, respectful and professional. He was able to answer all my questions as well as provide Me with some helpful tips to better care of my car. I have been getting my services at Cerritos norm Reeves since 2015 and I will definitely be asking for Him every time now.

Car was promised at the time specified!

I was completely happy with Julie, she was very helpful and went above and beyond to get Jo to help me with taking a test drive to ensure me of use of in car issues. Great customer service! Thank you Honda

Nobody will message me back!!! I’ have been waiting to come in for my service and the agent assisting me doesn’t reply back!

Great customer service as usual