Robert provided an excellent/outstanding service and walked me throughout the whole process of what’s wrong with my car and resolve the issue honestly, accurately, and in a timely manner. We was attentive and I was beyond happy he was the rep that was assigned to assist me with my car. Thank you thank you!!
11/5/2024
Wenli C. VERIFIED CUSTOMER
Julie Canales did an excellent job in fixing the problem of my car.
11/5/2024
Leesa E. VERIFIED CUSTOMER
Trevor was thorough with explaining my electrical panel light issues. Once I brought in my vehicle - it was all completed as calculated.
11/5/2024
Chun Y. VERIFIED CUSTOMER
Long time customer you earned my trust
11/5/2024
Masoud Y. VERIFIED CUSTOMER
Yes I am very satisfied my car service and best experience with Julie canals . Excellent customer service
11/5/2024
Paula H. VERIFIED CUSTOMER
I was very satisfied, thank you.
Leo lazcano Was very helpful. Explained everything to me and his service was beautiful.
11/5/2024
Angel L. VERIFIED CUSTOMER
Thank you
11/5/2024
Jeannette L. VERIFIED CUSTOMER
Always satisfied with this Honda dealer And Trevor is the best
11/5/2024
Sean O. VERIFIED CUSTOMER
I have warranty on my car and I asked if I could be provided what was covered i was told to see finance. I was quoted a wait time of 3 hours and at hour 4 no one came to speak with me or let me know it would be a longer service.
11/5/2024
Jamilex O. VERIFIED CUSTOMER
Employee was not helpful. He made a remark about my Dodgers nails and our baseball team’s being different and if my nails were different than he could’ve worked something out for me, for services I needed. After that remark, I asked approx how long the oil change should be and he said approx a couple hours but I should receive a text with the status of my vehicle. I received the text after I picked up my vehicle which I had to calll the service line to get an update on my vehicle an hour after I turned it in and was told it was ready, yet I wasn’t notified. And when I went to speak to Michael Barr, he was just sitting looking down at possibly his phone. He was not trying to be helpful whatever so ever. It was very disappointing after being a Norm Reeves Cerritos Honda memo since 2013. Don’t know if I’ll be returning for any additional services.
11/5/2024
Manuel G. VERIFIED CUSTOMER
Thank you for being there for me n my Honda ????
11/5/2024
Gretchen T. VERIFIED CUSTOMER
Yes Leo Lazcano is very professional and very helpful.
11/5/2024
Karen Y. VERIFIED CUSTOMER
Mr Ortiz was respectful,professional and he explained what he was about to do with my s u v .thanks
11/4/2024
Michelle J. VERIFIED CUSTOMER
Need to train service staff on how to get back to the the customer. When service stuff tell the customer I will get back to you with more information about your vehicle,but never get back in touch with the information.
11/4/2024
Jason B. VERIFIED CUSTOMER
Management never called me back in the end for any solution. My car is still having the same issue and you guys charge me $277 down the drain.
Jason B
11/4/2024
Terry S. VERIFIED CUSTOMER
Repair and service was good. Nothing to complain about.
11/4/2024
Ryan William. VERIFIED CUSTOMER
After spending $660.00 for maintenance while they replaced my fuel pump that was recalled, I was driving on the freeway and heard a noise from underneath my car that kept getting louder. I finally made it slowly to my destination in Culver City where I could examine underneath my car. It appears that something was not properly installed or fastened and is hanging down and dragging on the road.
11/4/2024
Rodney D. VERIFIED CUSTOMER
I dropped my car off at 8:30 and it was not finished until the next day. They sent a text and when I clicked on it said they performed work that I didn’t approve. I never had a follow up call and called the main number twice. It was very disappointing spending a day waiting. I’ve never had that problem before.