My car sat for a month before the service tech reached out. My insurance was having hard time communicating with managers & service tech. To get matter of full estimates processed and paid & come to find out parts were unknown when honda would have available. I was never told this i found out doing my own calling to a few Honda Parts dept including Norm Reeves Parts dept. Longer story short I had have my car transfered to another auto shop & claim was processed. $3900 estimate lost. I was willing to pay out of pocket & get reimbursed by my insurances but your service dept was dishonest nor offered to go that route but I figured it was because they had no clue when they could fix my car but rather hold my car for storage. I was unhappy with the process.
4/10/2021
Yolanda C. VERIFIED CUSTOMER
I need to say that the representative was rude and very condescending. I understand that they are there to tell me what my vehicle may or may not need, but he made sound like it was more of an order than an honest recommendation. His choice of words were wrong. He also told me that the tires I bought "a long time ago are worn out and that I need to buy some new tires " I've been going to this dealer for a long time and this representative is making me Not want to go back. There's more I would like to say but I'll stop now. Please tell your representatives to treat your customers with more respect. Thank you.
4/10/2021
Gerardo R. VERIFIED CUSTOMER
Everything great!!! Thank you.
4/10/2021
Juana R. VERIFIED CUSTOMER
Everything was great!!! Thank you
4/10/2021
Ramon G. VERIFIED CUSTOMER
Thanh is awesome!
4/10/2021
Maritoni F. VERIFIED CUSTOMER
Fast service once I checked in. Appt was for 12:40, I arrived at 12:30. Want checked in until 1:05.
4/10/2021
Andrea P. VERIFIED CUSTOMER
Always awesome service
4/10/2021
Edilberto M. VERIFIED CUSTOMER
Had my car ready in a reasonable time, even though I went in without appointment. Took care of my car issue
4/10/2021
Tahirih VERIFIED CUSTOMER
Great work!
4/10/2021
Esaul H. VERIFIED CUSTOMER
Really helpful and friendly help I got from Ricardo
4/10/2021
Brenda R. VERIFIED CUSTOMER
Great customer service
4/10/2021
Ebony P. VERIFIED CUSTOMER
Manny let his word and got me out ASAP
4/10/2021
Diana T. VERIFIED CUSTOMER
Miguel was friendly and professional.
Thank you.
4/10/2021
Piseth M. VERIFIED CUSTOMER
You’re helping full and do a good service.I’am so glad. Thanks!
4/10/2021
Martha Anne. VERIFIED CUSTOMER
Excellent service.
4/10/2021
Monica S. VERIFIED CUSTOMER
he is very nice person and he speak spanih.
4/10/2021
Kelli J. VERIFIED CUSTOMER
Mr Rodriguez was very helpful. He gave me an accurate estimate for the work and the work was completed on time. He was very professional. Great representative for Honda.
4/10/2021
Hector G. VERIFIED CUSTOMER
Great customer service and overall great guy!
4/9/2021
Nora A. VERIFIED CUSTOMER
Thanh was very helpful and friendly. I appreciate his help with my car. Thank you Thanh. Also Marc Avecilla worked on my car and took good care of it. Thanks guys.
4/9/2021
Janice W. VERIFIED CUSTOMER
Robert was great. He was helpful and answered all my questions. The service was quick and smooth!