Keep up the good work Joseph. He is very inviting and funny ! Definitely will be coming back !!
3/26/2021
Eloisa V. VERIFIED CUSTOMER
I was satisfied with your service until I realized that my right back tire was not installed back properly. The hubcap was not put back correctly. I will be going back to the service center to get it fixed as soon as I get a chance. The service center is a little far from me so I'm going to have to make time asap.
3/25/2021
Joey T. VERIFIED CUSTOMER
I came on last Tuesday 3/23/21 for a srs recall service for my Honda 2001 accord. I have no lights on my panel prior to service. I noticed the srs light is lit after I picked up the car. I informed the representative of Honda about the light but I get no straight answer about what’s the plan on how it’s going to be fix. The light will be a problem when I do my smog check when I register the car. There should be no light lit especially when they fix the recall part in my car. I will appreciate a quick response to this matter. Now I’m actually scared to drive the car because I don’t know if it’s properly installed since the light is on.
3/25/2021
Vanessa M. VERIFIED CUSTOMER
Julie was very helpful and kind. She explained all the details to me and was very thorough.
3/25/2021
Pedro S. VERIFIED CUSTOMER
Buenos trabajadores en su trabajo y atentos Gracias Honda
3/25/2021
Douglas K. VERIFIED CUSTOMER
My service tech was great...but out of his control, I had issues. I was receiving emails telling me that my service was past due so I squeezed in to get my car serviced to find out that my car was not needing service yet. I made an appointment but took over 30 mins to get checked in. Then I needed to wait close to 3 hours to get my simple oil change performed. The Hours make it very hard for a working person to take half a day off to get an oil change. In addition to this when I called the dealership to reach my service manager, the operator told me that there was not a Robert in Service. I guess the operator was not informed that there was a Robert on staff. I thought I made a mistake but was explained that the operator is offsite and sometimes does not have accurate updated information. A little disappointed in my first experience in service at Norm Reeves.
3/25/2021
Nancy W. VERIFIED CUSTOMER
Miguel was so friendly and helpful!!
3/25/2021
Jonathan T. VERIFIED CUSTOMER
Good service.
3/25/2021
Francisco L. VERIFIED CUSTOMER
STEVE FUE MUY AMABLE Y ME EXPLICO DE LOS SENSORES Y CÁMARAS. Y ENTREGO EL CARRO A LA HORA INDICADA, MUY SATISFECHA
3/25/2021
Jacqueline B. VERIFIED CUSTOMER
Mr. Salas was very helpful and explained everything in detail in a way easy to understand. He answered all my questions and assured my experience with honda was a pleasant one today. Thank you Mr. Salas
3/25/2021
Gloria B. VERIFIED CUSTOMER
I came in to key a new faub and they did not program it. I’m returning on Friday to get this done. Not happy
3/25/2021
Karen L. VERIFIED CUSTOMER
Joseph was so nice and made sure my car was taken care of. Appreciated his friendly demeanor, made my day a little brighter.
3/25/2021
Hugh B. VERIFIED CUSTOMER
Bryan was very helpful and got me in and out pretty fast. Thanks!
3/25/2021
Berenise G. VERIFIED CUSTOMER
Joesph did an exceptional job assisting me in maintaining the service of my car up to date.
3/25/2021
Shinji V. VERIFIED CUSTOMER
Great customer service
3/25/2021
Tim B. VERIFIED CUSTOMER
Thanks for a great job
3/25/2021
Alma M. VERIFIED CUSTOMER
It’s always a long wait before someone comes to take the info about the car. All the times I’ve been there I wait about an hour. This time it was very frustrating because they took three cars before, cars that got minutes later than me. I did not like this at all.
3/25/2021
Kristy F. VERIFIED CUSTOMER
He was extremely nice very helpful
3/25/2021
Olivia P. VERIFIED CUSTOMER
They didn’t rotate my tires. You guys charged me for it but didn’t do it, now I question myself did you guys even do a oil change.
3/25/2021
Kim S. VERIFIED CUSTOMER
Robert was very helpful and accommodating in his assistance to get my car back on the road. Very nice gentleman.