I make an appointment so I don't have to wait to long. Not the case with your Cerritos dealership. Can't believe it take 2 hours for oil change. Had to cancel the wheel alignment that was also scheduled. Will probably won't be getting my car serviced there. Very dissatisfied....
3/20/2021
Ambrosio S. VERIFIED CUSTOMER
Everting good thanks
3/20/2021
Rafael V. VERIFIED CUSTOMER
Very professional, good communication skills and understanding.
3/20/2021
Kimbra K. VERIFIED CUSTOMER
Very friendly and knowledgeable
3/20/2021
Natalie S. VERIFIED CUSTOMER
Awesome experience today!
3/20/2021
Nikolas K. VERIFIED CUSTOMER
Thanks for keeping me updated about the status of my car.
3/20/2021
Roslyn S. VERIFIED CUSTOMER
You should be very proud to have julie Canales as one of your employees.
3/20/2021
Jennifer A. VERIFIED CUSTOMER
I had an appointment at 11:20am and arrived on time. I was told it would be 2.5 hours and my car would be done so I waited at the dealership. I didn’t hear anything at 2.5 hours and couldn’t find my service rep so I asked the first available person if my car was done, as I could see my car parked in the back. That man informed me my car was next in line and would be another 2 hours or more before it was done. This is unacceptable. If I would have known it would be so long I would have gone home to get things done on my only day off this week! I will not be back to your dealership. Your communication is non existent and if you only care about making money, instead of a persons time and satisfaction, then you have lost at least one customer.
3/20/2021
Laura P. VERIFIED CUSTOMER
The process was easy
3/20/2021
Harold B. VERIFIED CUSTOMER
Mr.Navarro was very professional and helpful. I
was very pleased with the sevice.
3/19/2021
Alma S. VERIFIED CUSTOMER
Rossano was very kind and answered all my questions. Thank you for the very good service
3/19/2021
Susana G. VERIFIED CUSTOMER
The service on the car was great ... but your company has poor customer service ... I would not recommend anyone to go there at all
3/19/2021
Apolonio A. VERIFIED CUSTOMER
Trevor explained the repair job to my satisfaction with his tv video.
3/19/2021
Cesar E. VERIFIED CUSTOMER
Muy educado y exrlente services al clients
3/19/2021
Cesar U. VERIFIED CUSTOMER
Rossano was very informative as to what services were provided during my visit. In addition he also answered a couple questions i had, very great help.
3/19/2021
Peter H. VERIFIED CUSTOMER
Steve took good care of me and I appreciate that.
3/19/2021
Kenneth S. VERIFIED CUSTOMER
Trevor was very efficient and a pleasure to work with.
3/19/2021
Marcus M. VERIFIED CUSTOMER
Your staff were professional and very curious. Mr. Badillo was my service rep. He called me as soon as my vehicle was ready and when I arrived he brought my car out right away and I was on my way. Thank you for such great service!
3/19/2021
Jose M. VERIFIED CUSTOMER
It was ok , I only wait too many hours like 31/2 hours that’s too much , hopefully next time the waiting is less !!