Norm Reeves Honda Superstore Cerritos Auto Repair Service

Very polite and accommodating.

Great Customer Service

Ramiro was very friendly and went above and beyond to provide the best customer service I have ever received at Norm Reeves.

Thank you for your service i am satisfied!

Very good

He was definitely customer satisfaction oriented. Thank you so much.

Ramiro gave excellent customer service! Will definitely return to get my car serviced by him again!

Yes but charges were too high!!!

Rossano was great. He was very precise and got us on our way immediately. He told us when we would get our vehicle back. No problems at all. Thanks fir great service.

Thanh was very helpful and provided the absolute the best customer service for me and my car. He deserves a raise!

A $35 dealer coupon was not applied on the invoice (1894834).

Always a job well done

Rossano is so pleasant and welcoming. He definitely made my visit enjoyable.

At first I was going to say bad things about Ricardo. God and my sobriety guided me in the correct direction. Ricardo did his job well. He’s not the mechanic. He’s a service person that don’t handle tools. I will keep coming back. Thanks a million.

Bryan was nice. I am not sure we were given accurate and complete information.

Robert was very helpful and he answered all my questions. I trust him with helping me make decisions regarding my vehicle.

Great service

I previously took my vehicle in to asses some concerns. My Usb port and a rattling noise that's coming from the driver side mirror. It was established that the USB port needs to be replaced and the part had to be ordered. The origin of the rattling wasn't able to be established. I was told to record the noise when I hear it and show Honda when I return the next week when changing the USB. I had a 8:20am appt to change the USB port today and showed 2 videos of the rattling. At 1:30pm I was notified that they were trying to locate the rattling. At 2:30pm I asked what the status of my vehicle was and was told that they weren't able to pin point the rattling and will just go ahead and just change the port. So in 6 hrs the very assignment that the appointment was made for hadn't even been started? I asked why has this taken so long? I was told that the technician had been driving the vehicle to replicate the rattling. It's hard to believe that the technician was driving the vehicle for 5hrs. That's enough time to end up in Las Vegas. I then explained that I work at 4:30pm and it takes an hour to get home during rush hour. I didn't get home until 4:19 pm and didn't arrive to work until 5pm. It isn't unreasonable for me to assume that this procedure wouldn't have taken 7hrs.

Javier was very helpful, I prefer this service center over the Downey location.

I was very satisfied with the services I received with Mr. Ricardo Badillo.