Norm Reeves Honda Superstore Cerritos Auto Repair Service

Great service

I previously took my vehicle in to asses some concerns. My Usb port and a rattling noise that's coming from the driver side mirror. It was established that the USB port needs to be replaced and the part had to be ordered. The origin of the rattling wasn't able to be established. I was told to record the noise when I hear it and show Honda when I return the next week when changing the USB. I had a 8:20am appt to change the USB port today and showed 2 videos of the rattling. At 1:30pm I was notified that they were trying to locate the rattling. At 2:30pm I asked what the status of my vehicle was and was told that they weren't able to pin point the rattling and will just go ahead and just change the port. So in 6 hrs the very assignment that the appointment was made for hadn't even been started? I asked why has this taken so long? I was told that the technician had been driving the vehicle to replicate the rattling. It's hard to believe that the technician was driving the vehicle for 5hrs. That's enough time to end up in Las Vegas. I then explained that I work at 4:30pm and it takes an hour to get home during rush hour. I didn't get home until 4:19 pm and didn't arrive to work until 5pm. It isn't unreasonable for me to assume that this procedure wouldn't have taken 7hrs.

Javier was very helpful, I prefer this service center over the Downey location.

I was very satisfied with the services I received with Mr. Ricardo Badillo.

Robert was very nice and helpful I will be asking for him when I come in for my next oil change. I Love My Honda Thank You!

Thank you, Robert Bautista for your Outstanding Customer Service! I truly appreciate not only your customer service, but also the value place on Customer Care. You are an Amazing asset to Honda! I am so pleased with my recent visit. You are the example of why A Honda Customer feels like Honda Client! Thank you for Everything. Sincerely, Viveca C

Custom service was fantastic even though my car took longer than expected my agent was friendly apologetic awesome just A1 service all day

Good job

Very courtious

Steve was very nice ????????

Bryan Ortiz was outstanding! He was very responsive to my needs, and took time to show me the areas on my truck that were inspected. I really appreciated his help and his effort in getting me ‘in’ and ‘out’ of service. Well done!

Please do not have anyone contact me. I had a 11:40 appointment for an oil change. It took three hours. I am not sure if this dealership has changed management and owners but the quality of customer service has gone way down. And I am not talking about the pandemic relating to this.

Ramiro went out of his way to recommend a body shop that would help me finish something right away . Thanks

Ramiro was very straight forward and helped me get the maintenance I needed. Very happy with his service.

I appreciated Julie’s professional manner. She was very helpful and explained everything to me that my vehicle needed but unfortunately at this time I am unable to do any more work as I am unemployed and recovering from Covid. But I definitely will bring my vehicle back for further work in the future thank you!