I was very pleased with my visit there! Thanh has very great customer service and friendly!
10/30/2024
Paulyne J. VERIFIED CUSTOMER
Julie is the best
10/30/2024
Tyrone R. VERIFIED CUSTOMER
Rueben is amazing and has excellent customer service. However, the mechanic are not friendly nor does they reset the maintenance system such as the tire pressure. This is my second time I had to come back for them to reset the calibration on the tires. This should be mandatory for all service.
10/30/2024
Efren A. VERIFIED CUSTOMER
Julie was awesome and very responsive. Slthough I needed to return my vehicle due to some issues after the service, she took care of it ASAP. She did an exemplary job to meet my satisfaction.
10/30/2024
Gabriel Q. VERIFIED CUSTOMER
Quick and easy service, from scheduling to check-in and check-out. It was excellent service. Thank you to Ramiro Montes and the team at Norm Reeves Honda.
10/30/2024
Reyna M. VERIFIED CUSTOMER
Anthony Ortiz was very helpful and kept informed of my vehicle progress.
10/30/2024
Crystal M. VERIFIED CUSTOMER
He was very helpful at explaining the concern I have with my car and very friendly
10/30/2024
Jonathan D. VERIFIED CUSTOMER
Michael got me in and out in less then 40 minutes. He has helped me out a few times now and he always provides great customer service.
10/30/2024
Elizabeth G. VERIFIED CUSTOMER
Thank you Manny for you help.
10/30/2024
Gil U. VERIFIED CUSTOMER
Friendly and fast
10/30/2024
Kimberly R. VERIFIED CUSTOMER
It took 10 hours to get my vehicle back and my servicer was not answering his phone calls after four hours and they said it was ready and I got there and I had to wait 30 minutes just to get my car
10/30/2024
Miriam A. VERIFIED CUSTOMER
Manny was attentive and very helpful.
10/30/2024
Joe V. VERIFIED CUSTOMER
Excellent service
10/30/2024
Matthew M. VERIFIED CUSTOMER
Julie was very straight forward with her instructions. I am taking my other Honda to her next week.
10/30/2024
Joe S. VERIFIED CUSTOMER
Great service this time
10/30/2024
Cristina S. VERIFIED CUSTOMER
Fast and friendly service thank you !
10/30/2024
Jesse G. VERIFIED CUSTOMER
Joseph was attentive courteous & was accommodating. Definitely glad i came to Cerritos for my routine maintenance.
10/29/2024
Janisse S. VERIFIED CUSTOMER
I was never contacted with the progress of my vehicle and no one told me when it was ready. I happened to look out the window and just saw my car parked outside suddenly and the advisor that first helped me was nowhere to be found. I replied to the number that first texted me that said “reply back to this number with any questions” and never got a response back. The advisor who finally helped me was very helpful and nice though, sorry I did not catch his name.
10/29/2024
Norma V. VERIFIED CUSTOMER
Your service representative was excellent service. He communicated with me gave me the proper paperwork went over it with me. It’s your workers that work in the back. This is the third time that when I take my car to the dealership, they are sloppy dirty and has have damaged my car after they work on it these are the workers that work in the back not your front representatives. I am not happy the last time I should’ve reported it, but I didn’t. They repaired my driver seat, but I guess as they did it, they scratch the panel where you open the door and I did not report it that was on me. The second time they left the trash in the vehicle and today they went to the back of the car And it was a mess. My belongings were all over the place. They were not put back properly how they were.