Julie was very straight forward with her instructions. I am taking my other Honda to her next week.
10/30/2024
Joe S. VERIFIED CUSTOMER
Great service this time
10/30/2024
Cristina S. VERIFIED CUSTOMER
Fast and friendly service thank you !
10/30/2024
Jesse G. VERIFIED CUSTOMER
Joseph was attentive courteous & was accommodating. Definitely glad i came to Cerritos for my routine maintenance.
10/29/2024
Janisse S. VERIFIED CUSTOMER
I was never contacted with the progress of my vehicle and no one told me when it was ready. I happened to look out the window and just saw my car parked outside suddenly and the advisor that first helped me was nowhere to be found. I replied to the number that first texted me that said “reply back to this number with any questions” and never got a response back. The advisor who finally helped me was very helpful and nice though, sorry I did not catch his name.
10/29/2024
Norma V. VERIFIED CUSTOMER
Your service representative was excellent service. He communicated with me gave me the proper paperwork went over it with me. It’s your workers that work in the back. This is the third time that when I take my car to the dealership, they are sloppy dirty and has have damaged my car after they work on it these are the workers that work in the back not your front representatives. I am not happy the last time I should’ve reported it, but I didn’t. They repaired my driver seat, but I guess as they did it, they scratch the panel where you open the door and I did not report it that was on me. The second time they left the trash in the vehicle and today they went to the back of the car And it was a mess. My belongings were all over the place. They were not put back properly how they were.
10/29/2024
George Chevrolet. VERIFIED CUSTOMER
The best service thanks
10/29/2024
Jose Manuel. VERIFIED CUSTOMER
Very good nice service
10/29/2024
James S. VERIFIED CUSTOMER
Very fast service. Advisor was polite and efficient.
10/29/2024
Lidia O. VERIFIED CUSTOMER
Thank you for my service but was very dissatisfied with the waiting time, four hrs was extremely ridiculous!
10/29/2024
Gail H. VERIFIED CUSTOMER
Excellent Service
10/29/2024
John //Anita. VERIFIED CUSTOMER
I was pleased with the service given by Ruben
10/29/2024
Susan L. VERIFIED CUSTOMER
Mike was very professional and efficient. Thank you!
10/29/2024
Niyah K. VERIFIED CUSTOMER
Ramiro was great!
10/29/2024
Tony S. VERIFIED CUSTOMER
Miguel Cabrera was very professional and helpful.
10/29/2024
Anita S. VERIFIED CUSTOMER
He called me told me it was going to 2750.00 give or take to fix a sensor that was out and causing the fan to stay on longer than necessary. I okay the repairs. No contact on Friday afternoon. He was not in and I was unable to fet the statue. On Saturday I spoke with him and he told me another sensor was bent upon take out it was going to cost me 5200.00 give or take on top of the other charges. I told him NO! I was not going to authorize it. He then proceeded to tell me I would need to tow my car. I told him unacceptable I drove it in with any issues and I was driving it out. We went back and forth for a few minutes. I told him when I pick up my car I better be able to drive it. It is completely possible that the technician bend the sensor upon removal because he saidbitvwas hard to get out. Nope I'm not happy, then less than five minutes he calls me back and says everything is fine and I was ready to go. WHAT? How's that possible? Are you messy with me because I'm a women or because I'm black or maybe both. I'm not sure I will ever come back for service and I'm definitely not ever buying anything from Norm Reeves Honda.
10/28/2024
Michael L. VERIFIED CUSTOMER
Very happy and satisfied with service
10/28/2024
Fernando C. VERIFIED CUSTOMER
The team changed my oil and rotated my tires but shortly after, my tire pressure light turned on. I was near a tire shop and had them look at the tires. The dealership failed to reset the tire pressure setting which caused it to turn on.
10/28/2024
Yesenia A. VERIFIED CUSTOMER
Javier was super helpful and kind. He made sure to review all potential maintenance vehicle required during this visit. Javier made sure to give proper estimate of wait time and details of whatever the inspection of vehice report was. He was very helpful and offered assistance with battery key fob that needed a replacement battery.
10/28/2024
Amy R. VERIFIED CUSTOMER
Thank you being so upfront that the belt buckle issue was covered under warranty. I really appreciate the help.