I went in for a B1 maintenance service which is an oil change. I also asked for the tires to be rotated. I purchased all four of my tires there at their store so the rotation comes free. I’m trying to have my tires rotated every 5000 miles to get full mileage of the tires. I always get my oil changes done at Honda and specifically bought my tires there so I can get them rotated for free! When I return back to my car. I noticed the tires were not rotated even if it’s stated on the paperwork that it was done. I didn’t have time to go back and speak with someone I was in a tight schedule. This isn’t the first time either that this had happened… I let ot go the first time but this time I wanna bring it to your attention..
10/22/2024
Ngoc L. VERIFIED CUSTOMER
Great servide!
10/22/2024
Cesar M. VERIFIED CUSTOMER
Trevor, can’t thank you enough for your knowledge and regarding my vehicle. Not only that, the quick turnaround time was truly a lifesaver as this vehicle is the primary way I commute. Thank you again
10/22/2024
Veronica G. VERIFIED CUSTOMER
Anthony was very helpful. He explained the concerns I had in my vehicle. I would definitely go back to the dealership with any type of service my car with me thank you.
10/22/2024
Jesus M. VERIFIED CUSTOMER
I think Ruben is real professional, and he really attends to my needs for my car every time I go get any service done, I always request for him he’s real professional
10/22/2024
Victor S. VERIFIED CUSTOMER
Leo was really helpful.
10/22/2024
Hector G. VERIFIED CUSTOMER
Great service
10/22/2024
Jacqueline A. VERIFIED CUSTOMER
Leo is very efficient, friendly and knowledgeable.
10/22/2024
Maria B. VERIFIED CUSTOMER
It took over 3 hours for my vehicle to get an oil change that is ridiculous. I also had an appointment and show up 30 minutes earlier.They original told me 55 minutes. That was a lie. I had to keep asking my advisor what was going on After 2hours. I was being patient. After i got notification about my car being ready it wasn't they still took over 15 minutes.
10/22/2024
Tamyra K. VERIFIED CUSTOMER
I was in a hurry and Robert Gonzalez came right out and assisted me quickly. It was nice to know he cared about my "being in a hurry". He was also very pleasant.
10/22/2024
Cassandrea S. VERIFIED CUSTOMER
Trevor was the best! Great customer service and honesty he showed.
10/22/2024
Christine L. VERIFIED CUSTOMER
Leo was very friendly and
Helpful! I really appreciated his service!
10/22/2024
Olga C. VERIFIED CUSTOMER
Mucha demora
10/22/2024
Anaisabel B. VERIFIED CUSTOMER
Leo and his team was very helpful and gave excellent customer service. Thank you ????
10/22/2024
Verajean D. VERIFIED CUSTOMER
Mr. Ortega was very helpful & explained things thoroughly.
10/22/2024
Jose Z. VERIFIED CUSTOMER
It took 4 hours for an oil change then the service advisor was rushed thru the check out process.
10/22/2024
Lorena R. VERIFIED CUSTOMER
Everything went well
10/22/2024
Mario C. VERIFIED CUSTOMER
Anthony was kind, pleasant and attentive.
10/22/2024
Candice L. VERIFIED CUSTOMER
Always amazing at Cerritos Honda
10/22/2024
Angel M. VERIFIED CUSTOMER
Thank you for reaching out and for the excellent service provided during my recent visit for my car’s maintenance. I was very pleased with the professionalism and thorough work of Robert Gonzalez. The entire process was smooth, and I felt well taken care of.