My recent service visit took longer than anticipated/ promised, and I believe it would enhance the customer experience if complimentary refreshments were available during the wait. This was my first time visiting for service, and while the complimatary drop-off was not awailable but was offered to a nearby malll. I did not understand the reasoning. I was informed that recall services could only be addressed through an online appointment or phone call, which was stricter than my previous experiences with Honda dealerships.
I noticed a contrast between the high level of attention and courtesy extended when I purchased my vehicle and the less welcoming experience during this visit. It felt as though service expectations might have diminished post-sale, which is a trend I’ve observed at various establishments across the U.S. lately. Improved consistency in customer care throughout the ownership journey would greatly enhance the overall experience.
10/19/2024
Marissa P. VERIFIED CUSTOMER
Jonathan always goes above and beyond to help me out. I did not have an appointment and he was able to accommodate a same day appointment to get my oil change done for me. Keep on doing what you’re doing Jonathan, I appreciate you always being the good service advisor you are! :)
10/18/2024
Paul C. VERIFIED CUSTOMER
Robert did a great job. He communicated with me on everything as the repair moved forward, got my questions answered regarding my car and using my car after the repair was completed. I was impressed with him.
10/18/2024
Edita L. VERIFIED CUSTOMER
Me. Perez was courteous & prompt rendering service.
10/18/2024
Wenling W. VERIFIED CUSTOMER
1. Actual service time is way longer than the estimated time.
2. Dealer did not have parts for two other recalls but stated that customer has respectfully declined to perform factory safety recall.
3. Low tire pressure light came on after I drove out of dealer parking lot. Didn’t they just rotate my tires and check my tire pressure?
10/18/2024
Elizabeth L. VERIFIED CUSTOMER
Went in for A1/B1 service and the battery on my key fob was low so I asked to change the battery. I was charged $9.00- my husband also needed a battery for his keyfob and went to the Honda Parts store (50 feet away) and was only charged $7.00! I dont understand why the same size battery cost different. Also there was a discrepancy in the service charge of $200 between the quoted price and the price I actually paid. The service advisor eventually resolved the issue but I had to go back the next day so he could process the credit refund on my credit card.
10/18/2024
Frida C. VERIFIED CUSTOMER
Thanh was very friendly. He showed me a chart with the codes for maintenance.
10/18/2024
Eric P. VERIFIED CUSTOMER
Terrible service I took my car for service because it had a weird noise on the steering wheel. They called me the next day that my vehicle is ready they didn’t let me know or send me a message telling me that the vehicle is waiting for a part to arrive that is in back order, I went and pick up the vehicle And they told me that the vehicle is safe to drive. I trust them and I took the vehicle and drive it. I came back from California and the steering wheel got on me. I couldn’t control the vehicle. Had to exit and turn off the vehicle and turn it back on again for the vehicle to function again Was a terrible decision from them to give me this vehicle back On the vehicle was not fixed took it the next day and they told me that they have the part already when I told them that the vehicle got hard the steering wheel on me they did not provide me a rental vehicle service would not go there anymore improve management and service for your customers Honda is the second vehicle sale in the United States. They should have a better service for their clients. Plasma vehicle is still is making weird noises and they are telling me that they are not finding any type of sound
10/18/2024
Ha T. VERIFIED CUSTOMER
Fast and good service ????
10/18/2024
Francisco N. VERIFIED CUSTOMER
Anthony is helpful! He answered my concerns. He deserves a raise.
10/18/2024
Vannessa A. VERIFIED CUSTOMER
Julie Canales was very helpful and informative. She made me feel absolutely confident that my vehicle would be taken care of and she was very kind!
10/18/2024
Claudia I. VERIFIED CUSTOMER
I loved it
10/18/2024
Justin E. VERIFIED CUSTOMER
You guys are the best! Very professional and extremely good service!
10/18/2024
Noel A. VERIFIED CUSTOMER
Thank very much the service was an excellent job, very fast too
10/18/2024
Jose G. VERIFIED CUSTOMER
Leo has been amazing!!!! Helping me and keeping me posted on my maintenance
10/18/2024
Carrie K. VERIFIED CUSTOMER
He was friendly and knowledgeable. The service was quick and I appreciated that he told me about a recall and said they would let me know when the parts come in.
10/18/2024
Nathan B. VERIFIED CUSTOMER
Absolutely love Trevor My Dude Very Professional Very Thoughtful Very Kind and Very Very Patient Thanks So Much ????
10/18/2024
Angelica H. VERIFIED CUSTOMER
Trevor was great, provided amazing customer service and helpful information.