Leo was great - super knowledgeable, helpful, and fast answers to my questions. Very satisfied and will request whenever I get my vehicle serviced.
10/12/2024
Denise D. VERIFIED CUSTOMER
Thank you Javier
10/12/2024
Randolph K. VERIFIED CUSTOMER
Excellent customer service.
10/12/2024
Roel C. VERIFIED CUSTOMER
Friendly staff and nice environment to service
10/12/2024
Juliana A. VERIFIED CUSTOMER
Thank you Thanh for the usual no nonsense service. Really appreciate it. See you next year!
10/12/2024
Abigail G. VERIFIED CUSTOMER
Service was good
10/11/2024
Martha R. VERIFIED CUSTOMER
He was great! Professional and so friendly. Answered all my questions.
10/11/2024
Krystal C. VERIFIED CUSTOMER
Quick, efficient and always great customer service! Thank you Honda for always taking care of our vehicle.
10/11/2024
Rigo De. VERIFIED CUSTOMER
Thanh was professional, courteous and offered his assistance and further help for any issues that may still happen down the line after my resolution today. Thank you!
10/11/2024
Jeffrey J. VERIFIED CUSTOMER
I have met many service team members over the years, but I have never met such a pleasant employee as I did today. Today, I waited for 1 hour and 30 minutes because of that employee, and it was not bad. I would like to thank the employee who took care of my car today.
10/11/2024
Marybeth M. VERIFIED CUSTOMER
Thanh was amazing! He was professional and answered my questions and concerns about my vehicle. I was very happy with the great customer service he provided.
10/11/2024
Melissa R. VERIFIED CUSTOMER
Ramiro was kind, professional and very helpful. He explained everything to me and Ali was completely satisfied.
10/11/2024
Paula R. VERIFIED CUSTOMER
For almost 5 years I do my routine service at Honda Norm Reeves. After the service I received at Honda during my recent visit for an oil change on my Honda Insight I decided to never come back. Few days after the service, while driving on the highway, the metal shield under the car became loose and started sparking against the ground, creating a dangerous situation. Upon inspection, I discovered that the clips securing the shield were missing, which likely caused the shield to detach.
When I returned to the dealership to address the issue, I was informed that only the missing clips could be replaced, and the damaged shield would not be repaired or replaced as there was "no proof" that the clips were not secured during the service. Additionally, when I spoke with a manager, I was told that the dealership was not responsible for any issues once the car leaves the service center.
This experience is deeply concerning, as it compromised the safety of both myself and my family. While I understand that certain policies may apply, I believe the oversight during the service has led to unnecessary risk, and I would appreciate it if the dealership could take responsibility for the situation.
10/11/2024
Marcia K. VERIFIED CUSTOMER
I changed from Gardena Honda to Cerritos and I wish I had done it sooner. Not only is it closer to my home, but I am pleased with the service provided. Thanh S. answered all my questions and explained things so that I fully understood my vehicle and the service provided. I have no complaints.
10/11/2024
Michelea E. VERIFIED CUSTOMER
I was satisfied with the customer service.In the fact that I was given a rental while my phone was being serviced.
10/11/2024
Marysol S. VERIFIED CUSTOMER
Great customer service! Thank you!!!
10/11/2024
Claudia L. VERIFIED CUSTOMER
Thank you Miguel Cabrera he very helpful and knowledgeable about the service I need for my car
10/10/2024
Nihal D. VERIFIED CUSTOMER
Hi Oscar Ortega is The best He doing excellent job Thanks.
10/10/2024
Alice E. VERIFIED CUSTOMER
Friendly and very helpful. My car was taken care of quickly.
10/10/2024
Jonathan C. VERIFIED CUSTOMER
He was very helpful and made everything clear, positive attitude