The check-in process was chaotic and we got overlooked for sometime even with an appointment, but Ruben took the initiative and handle things.
And on top of fixing the recall item we brought our vehicle in for the technician also found another issue related to the A/C and repairs were made. That seemed to be over the top.
2/14/2025
Russel G. VERIFIED CUSTOMER
Excellent customer service from Oscar
2/14/2025
Mohammed A. VERIFIED CUSTOMER
Excellent
2/14/2025
Bijay K. VERIFIED CUSTOMER
All good
2/14/2025
Leo K. VERIFIED CUSTOMER
He was very good, I'm very pleased with him, he did a good job
2/14/2025
Todji T. VERIFIED CUSTOMER
Javier Pena was amazing! He answered all my questions thoroughly and was very patient with me. He deserves a raise! He went above and beyond and I greatly appreciate it. He actually made the 4 hour wait enjoyable!
2/14/2025
Erica R. VERIFIED CUSTOMER
Great customer service
2/14/2025
David T. VERIFIED CUSTOMER
Oscar is very professional and provided an outstanding customer service.
Thank you so much!
2/13/2025
Hector Z. VERIFIED CUSTOMER
Leo,
Awesome!!customer service.
Thank you.
2/13/2025
Farah N. VERIFIED CUSTOMER
Julie was very helpful and informed me about the need to change the car filters.
2/13/2025
Kim H. VERIFIED CUSTOMER
First time back to a dealership for car servicing in quite a while. Also our first time with this dealership. Pleasantly surprised at the ease and speed of service. I will definitely be back.
2/13/2025
Ken T. VERIFIED CUSTOMER
Good job!
2/13/2025
Katrina P. VERIFIED CUSTOMER
Straight forward- transparent
2/13/2025
Nicholas F. VERIFIED CUSTOMER
I would like to work with him again.
2/13/2025
Gilbert R. VERIFIED CUSTOMER
Thanks
2/13/2025
Lupita G. VERIFIED CUSTOMER
Excellence customer service always with Mr. Ruben
2/13/2025
Jena K. VERIFIED CUSTOMER
I really appreciate how Julie to great care of me and made sure to have my car ready in timely manner. I always come to Norm
2/13/2025
Ron T. VERIFIED CUSTOMER
I was very satisfied
2/13/2025
Salvador C. VERIFIED CUSTOMER
Extremely satisfied will be looking forward to doing all future service here with manny ??????????
2/13/2025
Ramon G. VERIFIED CUSTOMER
Oscar was incredibly helpful and knowledgeable. He took the time to explain everything about my cars, including recommendations and any issues. His patience and expertise made the experience smooth, and he is by far one of the best service advisors I’ve encountered at Norm Reeves Honda Cerritos. Honest and dependable, he truly stands out.