Steering column makes a noise it didnt have before the recall service, my service advisor tells me its my tires at first since we are parked, I confirm that the noise happens while in motion, go back and tell him and show him a video where you can hear the sound, he takes the car in and says they will look into it.
Hours pass then I get a text saying my car is ready I get a ride there snd turns out it wasn’t ready that was a text meant for the original recall service. I had to get a ride back home.
Hourse pass no update,I try calling his extension directly like 4 times no answer. I called the service department they couldn’t get a hold of him but they say my car is ready,I get there and he says they didn’t do nothing to it because the all of the SI’s of that generation make that noise, even though mine wasn’t doing it before.
Then when I see the service report it says they never heard a noise. So contradicting, if it was normal put that on the report.
Starting to lose faith on the service department there. They once even left me stranded after an oil change because they forgot to tight the oil drain bolt.
Just really need to do better overall to be honest.
2/13/2025
Alicia M. VERIFIED CUSTOMER
Joseph was great help. Very knowledgeable
2/13/2025
Rita H. VERIFIED CUSTOMER
Yes, extremely happy with the service Norm Reeves Superstore in Cerritos, California.
2/13/2025
Dale B. VERIFIED CUSTOMER
Robert was great!
He explained what I needed to know.
I will ask for his service in future appointments.
2/13/2025
Jesse Y. VERIFIED CUSTOMER
Jonathan helped me out just like he said he would. No hidden charges and super honest.
2/13/2025
Graciela E. VERIFIED CUSTOMER
Mr. Rodriguez was very helpful in explaining the services needed on my vehicle. I appreciate his professionalism. Good job Mr. Rodriguez.????
2/13/2025
Barbara R. VERIFIED CUSTOMER
Joseph made me feel really comfortable and trusting
2/13/2025
Sabino F. VERIFIED CUSTOMER
Great service, always so helpful!
2/12/2025
Carmelita B. VERIFIED CUSTOMER
Keep up the good quality service
2/12/2025
Maria Victoria. VERIFIED CUSTOMER
Julie showed a very good customer service and i dont feel pressured with the service recommended to be done for my car . Very helpful and gives me some options to the situation — ei loaner car and how long I can keep it. This detail information helps customer to worry less about. I guess I was not offered in the past some option
ride for some small service made in car in the past.
I will definitely come back again to this location.
2/12/2025
Russ S. VERIFIED CUSTOMER
Very pleased
2/12/2025
Susana C. VERIFIED CUSTOMER
Ruben Marquez is the best service advisor ever! I can trust him with my car every time I bring it in for service! Thank you
2/12/2025
Sebastian C. VERIFIED CUSTOMER
Straight to the point and helpful. Thanks!
2/12/2025
Ngoc L. VERIFIED CUSTOMER
excellent
2/12/2025
Jenifer Y. VERIFIED CUSTOMER
Great service.
2/12/2025
Renee M. VERIFIED CUSTOMER
Excellent customer service!
2/12/2025
James D. VERIFIED CUSTOMER
Miguel provided excellent service. He was very professional, and a pleasure to work with.
2/12/2025
Fred B. VERIFIED CUSTOMER
Javier did a great job and took care of all my needs