I am happy with Julie Canales as my advisor. She is very knowledgeable as to her work requirements. She is friendly for you to be at ease that you’re in good hands. Julie is an asset to Norm Reeve, may her kind will thrive.
2/7/2025
Desiree C. VERIFIED CUSTOMER
Great customer service help.
2/7/2025
Glenda R. VERIFIED CUSTOMER
Appreciated getting a discount for the services performed on the car since my wait was longer than first planned.
2/7/2025
Arlene M. VERIFIED CUSTOMER
Leo was very helpful and knowledgeable.
2/7/2025
Kayla K. VERIFIED CUSTOMER
Michael and the service team were great. What I did NOT appreciate was getting a sales text from an Andrew asking about purchasing my car while I was there waiting for service updates.
2/7/2025
Jose Roberto. VERIFIED CUSTOMER
Very satisfied with Jonathan’s Romero help.
2/7/2025
Renee T. VERIFIED CUSTOMER
Javier did a good job. Thank you
2/7/2025
Sombut K. VERIFIED CUSTOMER
I have bad experience with service department. Bring the vehicle for recall fuel pump but service provider convinced my son to do clean fuel injection for $275 which we don’t need . My vehicle mileage only 52000 miles and not required to do it right now , right now . Guess this is how your company tactics to make extra every time bring vehicle for service.
Bring the car for recall fuel pump ending pay extra for somethings that doesn’t need , this location deserve no star from me . BTW clean fuel injection only required between 60,000. -90,000 miles
I will look for diff dealers for next vehicle or services in the future. Used to be good and honest but that reputation is not there today in my opinion.
2/7/2025
Bidushi N. VERIFIED CUSTOMER
Not fixed the issue. The attitude is not good of aaren he is stupid he quoted my car to fix 10K but outside shop just fixed in 1K . **** stupid honda service never gonna come back.
2/7/2025
Chul K. VERIFIED CUSTOMER
Services were done fast which I liked, but after I left the dealership I had low tire pressure on the screen and I had to go back and get the message cleared by the service desk. Also after the oil change nobody bothered to reset the oil life . I think the technician should have reset everything before I left
2/7/2025
Ruben M. VERIFIED CUSTOMER
Great service and great communication. Very accurate time frame of when the service would be done and honest assessment of what my vehicle might need in the future. I am looking forward to bringing my vehicle back in the hands of Jonathan
2/7/2025
Amanda C. VERIFIED CUSTOMER
Robert was very helpful and communicated clearly and often about the progress of repairs to my car.
2/6/2025
Reza A. VERIFIED CUSTOMER
Trevor is my service advisor. He always doing great.
But I’m not happy for Honda manufacturer. It’s second time for this specific vehicle, they don’t have parts available anywhere. There is no ETA for Honda prologue at all.
Thank you Norm Reeves crew.
2/6/2025
Udaya S. VERIFIED CUSTOMER
No not completely satisfied with service
2/6/2025
Steve L. VERIFIED CUSTOMER
Car was not in front parking area upon completion. Staff had to search the lot to find it out back. Was glad it was not stolen. Is this how the dealership treats returning customers?
2/6/2025
Woo K. VERIFIED CUSTOMER
Very professional and kind service
2/6/2025
Carrie R. VERIFIED CUSTOMER
Jonathan is very professional and provides excellent customer service.
2/6/2025
Daniel B. VERIFIED CUSTOMER
Thank you
2/6/2025
Rosemary V. VERIFIED CUSTOMER
Ramiro was very helpful in assisting with my needs. Helped me understand everything that was going on with my car.he provided excellent service!