Took 7 hours to complete service while I waited. Car's bumper was damaged and was not put back correctly. Windshield washer fluid no longer works. I wish communication was better.
1/24/2025
Jordan M. VERIFIED CUSTOMER
Advised on work priorities and hold offs. Happy with service.
1/24/2025
Milagros V. VERIFIED CUSTOMER
Know the problem and solve it. I been coming back and forth in your service center nobody ever find the problem except for Ruben Marquez. Job well done Mr Marquez . Thank you
1/23/2025
Cristina R. VERIFIED CUSTOMER
i had to reach out for updates.. 2-4 hours turned into 4 days..
then i suddenly had to pay $800..
1/23/2025
Carrie K. VERIFIED CUSTOMER
Ruben was great. Recall that as taken care of. Process simple and he did a great job. Very friendly. Good experience.
1/23/2025
Alexandra A. VERIFIED CUSTOMER
Great service, had a good experience.
1/23/2025
Sarah S. VERIFIED CUSTOMER
Ramiro was fantastic
1/23/2025
Ann F. VERIFIED CUSTOMER
Robert was very knowledgeable, friendly and professional. He explained all necessary work needed and my options. I know what I was going to pay up front and during status calls. I am a very happy customer. Thank you Robert!
1/23/2025
Mayulis R. VERIFIED CUSTOMER
Normally the service there is excellent. This time however it was not. I asked my tech to let me know ahead of time if my vehicle was going to stay over night as I was taking an uber at 4 to pick it up. It was 330 and I still had not heard from the tech. I called and the lady I spoke to said my car was ready. I paid $35 for an uber and at 415 I get a call from the tech saying my car had to stay overnight. Not only did I leave work early I spent $35 to uber which could have been avoided if the tech called me ahead of time and you trained your employees to provide accurate information. Thank you
1/23/2025
Mohammed I. VERIFIED CUSTOMER
Wonderful
1/23/2025
Adrian G. VERIFIED CUSTOMER
He was very helpful and even went to the back to check with a technician to see if they will be able to service plus do my recall before a certain time because I would need my car to pick up my kids. If it weren’t for him going back there I would’ve just did my oil change and had to do the recall on a different day. The car was even done way before I even expected it and when I got there my 4 year old son was thirsty for water. Joseph gave him a water bottle without me having to ask. I don’t normally do these surveys but he was a good guy so he deserves to be notice / awarded or given a raise. Whatever these surveys are for.
1/23/2025
Marcus D. VERIFIED CUSTOMER
Well done Manny!
1/23/2025
Raquel C. VERIFIED CUSTOMER
Very friendly Customer Service from the beginning to end. All is explained clearly.
1/23/2025
Jaime S. VERIFIED CUSTOMER
My dissatisfaction is not with Aaron but the service policies of norm reeves Honda .
1/23/2025
Tosha R. VERIFIED CUSTOMER
Anthony Ortiz is an outstanding professional with exceptional dedication, attention to detail, and a problem-solving mindset. His positive attitude, teamwork, and leadership skills make him an invaluable asset to any team. Highly recommended!
1/23/2025
Kenneth A. VERIFIED CUSTOMER
Leo was very helpful, and my car was welk-serviced.