Norm Reeves Honda Superstore Cerritos Auto Repair Service

Great customer service

Excellent service!

Very professional staff and willing to help. Five starts to you.

10/10

Very nice and friendly. Quick service as well!

A very professional and well trained staff at Norm Reeves Honda Superstore!

Thank you very much for the excellent service visit today. I arrived at my appointment and Anthony Ortiz came out to greet me. We discussed the service visit and he answered all of my questions to my complete satisfaction. I have a very high level of confidence that Anthony Ortiz will make sure everything required for the service visit is completed successfully. My car was ready within the timeframe I was quoted and I was on my way. This was another great experience at Norm Reeves Honda of Cerritos.

Thank you to Mr. Cabrera he was very knowledgeable and thorough with his explanation about the maintenance of my car. He was very polite and cordial and my car was done in a timely manner. Very pleas with the service and maintenance.

Anthony Ortiz was excellent! Knowledgeable, patient and considerate are all words that describe him. Thanks Anthony!

You did good

Only about explaining installment plans. It wasn't explained to me.

Aaron was very helpful and not pushy

Excellent service with good explanation

Joseph was very professional and very informative of the needs of my vehicle. GREAT CUSTOMER SERVICE !!

I have been coming to Honda Cerritos to get my car serviced for a while and I have never had an issue. This past time I had an issue with the service rep Aaron. Previous reps always notified me when my vehicle was ready and done to pick up via text. The service for an oil change normally is done quickly. This time I arrived around 11:45am and the car was not done until 3pm. I arrived at the dealership at 2pm since I was at the Cerritos mall. What made upset was the lack of communication from the rep, especially since I had my newborn with me. My vehicle was parked in the lot when I got back at 2pm. I got a message at 2:13pm just letting me know about the vehicles multipoint inspection. I never received a message indicating that car was ready from the rep Aaron, I sat there and waited thinking the car was not ready yet. I went to ask another rep around 3:05pm to see if I can get a status on the vehicle. I even called customer service "service" to get a status and they couldn't reach Aaron. When I walked up to his desk he was on his phone. When he saw me just asked what I needed. I told him im here for pick up. I didn't bother speaking to a manager or supervisor because I was upset at the lack of communication from him. I have never had an issue here before. He could have done a better job at communicating with me. Others sales rep always alert me when the car is ready. This was very upsetting especially when going with a child. It has never taken almost 4 hours just for an oil change, more upsetting when I see my vehicle parked there since 2pm and I got not message that it was ready until I HAD to go ask for it.

When arriving to the center they told me they didnt have part for the recall i was going for. So after the gentleman gave me options of coming back another day or leaving my car in hopes the parts would arrive. I was upset and frustated in not knowing if i was going to have a car. So when i left he said they offer shuttle services not uber i was more mad.. downey honda offers pick up and drop off. I spent $44 to take my car on a recall that wasnt even my fault . And when i picked up my car the gentleman was rude and just told me my car was in the parking lot not even bothering to show me where

Great service and recommendations on the repairs needed

No commenta

He was great!

I got right in for my appt. Mike, the service rep that helped me was awesome. Very friendly with great customer service.