Robert was wonderful! I will be returning to service my car at this Honda location. Thanks!
1/8/2025
Andrew R. VERIFIED CUSTOMER
Ruben is an excellent advisor I have been in and around the business. Ruben is what every corporation desires to have- easy going, friendly and straight to the point..
1/8/2025
Rolando O. VERIFIED CUSTOMER
I’ve being waiting on the parts of the gear box for 25 crv. They assured me everything was fine and gave me an appointment to find out they did not have the parts. What a waste of time of my time because they kept my car for 4 hours and the recall was never done.
1/8/2025
Sofia V. VERIFIED CUSTOMER
Things were explained and my questions were answered that was appreciated
1/8/2025
Mario M. VERIFIED CUSTOMER
The Team Leader Adviser, Anthony Ortiz fail to take responsibility for the damage that was caused to the odometer while replacing the starter. I informed Mr. Ortiz that odometer had been damaged, however Mr. Ortiz denied that the odometer had been damaged and was rude in the way that he responded. Mr. Ortiz then responded to me, “we’re done here and you can take it up with Kevin Harris.”
A diagnostic test was performed on my car and Mr. Ortiz reported that a multitude of problems were found with the car, however, I did not receive a print out of the multitude of problems that were found with the car.
I am very dissatisfied with the service and I have no intention to return back to this dealer for future service. I expect that the Norms Reeves Honda dealer take responsibility and repair the damage that was caused to my car.
It’s not right that I had to wait an extra day to get my car repaired even after I spoke to a service adviser, Ramiro Montes as well as the supervisor, Cristina Ortega.
1/8/2025
Martina A. VERIFIED CUSTOMER
Thank you very much to Michael he excelled in customer service.
1/8/2025
Mary C. VERIFIED CUSTOMER
Julie Canales is a very impressive service department associate. Very thorough in taking information and explaining repair/costs etc. Running through operation of car rental to final delivery of my repaired car was very professional.
1/8/2025
Rosa C. VERIFIED CUSTOMER
Julie was very friendly and personable. She explained what the service was that needed to get done and how long it would take. I will request her as my service advisor again.
1/8/2025
Everardo P. VERIFIED CUSTOMER
I show up the 1st he never open the hood. And he said I need the head oil gasket and bla bla bal. I2nd when finish my car he said is leking. And. He didn’t know from where and he want me to. Charge just to check to me is like. Take advantage from customer. I don’t like people like this. Sorry is my 1st. Experiences in this Honda dealer. !!! He found a lot issues before the mechanic check my car. I think he wants me ripoff
1/8/2025
George E. VERIFIED CUSTOMER
Great service
1/8/2025
Juana R. VERIFIED CUSTOMER
Great ????
1/7/2025
Tyece E. VERIFIED CUSTOMER
Julie is awesome.
1/7/2025
Marissa P. VERIFIED CUSTOMER
Awesome job!
Thank you
1/7/2025
Elvira D. VERIFIED CUSTOMER
I hadxan appointment for 11:20 and still waited 3 hours to get an oil change. Also, based on available info, 2015 CRV does not have a timing belt but instead a timing chain that should last the life of the engine. Why are advisors repeatedly recommending this very expensive service when info indicates it's not warranted?
1/7/2025
Lori A. VERIFIED CUSTOMER
This was the first time I brought my car in for service and it took longer than expected. However, Ramiro was informative and kept us up to date. He is an excellent advisor.
1/7/2025
Gregory C. VERIFIED CUSTOMER
Jonathan was fantastic. Had me in and out with no ****.