Engine cover loose , missing rubber washers
Evidence of oil spill on top throdole body plastic ..
12/27/2024
Jeffery F. VERIFIED CUSTOMER
Anthony did good work. He restored my faith in your service center as our experience hasn't been positive before this time. BTW, as I've tried to correct numerous times, this is Laura Forrest; Jeff is my husband but this is my car.
12/27/2024
Karen R. VERIFIED CUSTOMER
Leo was very professional, knowledgeable, helpful, and personable. Kudos to him!
12/27/2024
Sherin A. VERIFIED CUSTOMER
Today I met Ramiro Montes who was so courteous n engaging. I asked the ETA for an oil change n tire rotation for my CRV Touring Sport. He quoted a reasonable time to get the service today. I had other business with another department. I waited the allotted time n sure enough my service was completed. Kudos to the entire service department. Subsequently I asked inquired about a Recall notice on my vehicle. We arranged for service within the next week. Thanks to the great team at Norm Reeves Honda Cerritos
Sherin A
12/27/2024
Maria V. VERIFIED CUSTOMER
Good customer service from Oscar
12/27/2024
Randi C. VERIFIED CUSTOMER
This was the most pleasant experience I’ve had in my 5+ years of visits. I was attended to quickly and respectfully. My car was ready at exactly the time it was promised. Leo was very pleasant and professional.
12/27/2024
Amelia L. VERIFIED CUSTOMER
My Civic was worked on so quickly, and Javier was kind enough to call me before he left for lunch to advise my car would be ready for pickup at 12:45pm. (I brought it in at 11:20am 12/26/24.). That shows professionalism and good follow-up. Thank you, Javier!
12/27/2024
Ramon I. VERIFIED CUSTOMER
The service provided by Robert was fine but when received my vehicle the cabin filter cover was on the floor. It was not put back by the technician that worked on my car. Makes me think if the rest of the jobs were done correctly.
12/27/2024
Julia B. VERIFIED CUSTOMER
Mr.Pena is very good to take care my care and give advice
12/27/2024
Kelly G. VERIFIED CUSTOMER
I asked for an oil change that was it. I had a coupon for my oil change 45.00. The manger of the service dept Michael told me three times he Chevy want yo hear my BULL **** yelling at Keehan I attempted to explain to him the conversation. Michales a POS and should be FIRED talking to customers that way. You allow him to degrade customers. Shame on your location.
12/27/2024
Antonio C. VERIFIED CUSTOMER
Some one took my wheel lock
12/27/2024
Scott M. VERIFIED CUSTOMER
Leo did a great job of taking care of me with the issues I had in the circumstances that I was dealing with. He did a great job. Thank you, Leo..
12/25/2024
Carlos G. VERIFIED CUSTOMER
Never completed my time rotation. To make things worse. Miguel wrote on the bites that I declined service which was a lie. Just an excuse for them nit to do it. Only my oil change was completed. Next warranty maintenance i will go to another Honda dealership that does appreciate customers. Norm Reeves you're full of excuses.
12/25/2024
Koji W. VERIFIED CUSTOMER
Leo was thorough and straight to the point. Thank you for the solid customer service!
12/25/2024
Cesar R. VERIFIED CUSTOMER
Did not receive multi point inspection
12/25/2024
Yvonne C. VERIFIED CUSTOMER
Friendly and super helpful. He got everything taken care of quickly.
12/25/2024
Joaquin E. VERIFIED CUSTOMER
Number one service
12/25/2024
Ruben T. VERIFIED CUSTOMER
Well first they weren’t being truthful about the Honda that I dropped off. They couldn’t find the keys then they said they lost them. I sent 2888 towing trucks to have my vehicle towed. And I was very interested in buying a CRV but because the lost a trust, I will not be buying or recommending a vehicle From that dealership.
12/25/2024
Stephany R. VERIFIED CUSTOMER
Jonathan was very professional, knowledgeable, and informative. He really made me feel like he paid attention to my concerns and exceded my expectations.